An instructor notices that the course participants are sluggish, engaging in side
conversations and appear somewhat distracted. Which of the following should the
instructor do to reengage the learners? (Select TWO).

A.

The instructor should give a quiz to see if the learners retained information so far.

B.

The instructor should use an energizing activity as a redirector.

C.

The instructor should tell the learners why it is important to pay attention at all times

D.

The instructor should give the participants a break.

E.

The instructor should report their behavior to management

An instructor notices a learner is not completing the practice exercise that has been
assigned. Which of the following is the BEST way to elicit participation?

A.

Ask the non-participating learner how they are doing and if they have any questions.

B.

Re-assign the exercise as a group activity.

C.

Alter the exercise for the non-participating learner to suit their learning style.

D.

Offer a class-wide reward for the completion of the exercise

An instructor is preparing to start a class where several learners have arrived late due to
bad weather. The general mood of the learners is poor. Which of the following is the BEST
way to handle this situation?

A.

 Use humor that will create a positive mood.

B.

 Tell the learners that the class will run late that day

C.

Have the learners introduce themselves.

D.

Proceed with the course material

Which of the following is the MOST effective action for improving participation during a
questioning session?

A.

Call on individuals by name to engage them.

B.

Have each learner take turns asking and answering a question.

C.

Ask for raised hands if they know the correct answer.

D.

 Move closer to the participants in order to actively engage them.

An instructor delivering a class with thirty learners defines acceptable and non-acceptable
behavior at the beginning of the class on the first day. The instructor also requests learners
to be on time. The second day of class a few learners show up late to class. Which of the
following is the BEST course of action to take to resolve this issue?

A.

Start the class and as each late learner comes in, thank them for joining the class.

B.

Wait to start the class until all the learners have arrived and are react to start.

C.

Once all the learners have arrived, remind the learners of all the class policies.

D.

Begin class on time and privately talk with the learners who were late.

A learner shows up for class dressed inappropriately. Which of the following is the FIRST
action the instructor should do?

A.

Take the learner aside and inform the learner of the dress code policy.

B.

Point out the violation of dress code in front of the other learners.

C.

Remove the learner from class until they adhere to the dress code.

D.

Give all the learners a break and address the situation with the point of contact

While facilitating a class an instructor uses a variety of questioning techniques. Which of
the following BEST describes the benefits?

A.

Challenges learners, involves them and helps to monitor their progress.

B.

Establishes an environment that supports learning, and maintains focus on meeting
stated learning objectives

C.

Facilitates group dynamics in a positive way, while encouraging respectful interactions.

D.

Keeps the learners engaged as to what is coming next andconveys the importance of
theirknowledge.

Which of the following would an instructor do with a new class to get the learners involved?

A.

Have the learners introduce themselves.

B.

Lecture on the topic and then ask questions about the lecture.

C.

Have the learners stand around and talk to each other.

D.

Give a survey to assess each learner's knowledge

A learner is consistently questioning their performance during a lab activity and needs the
instructor's approval. The instructor observes that the learner is very hesitant to do the lab
steps but completes the work correctly. Which of the following would the instructor do to
BEST aid the learner?

A.

Immediately go back to observe the learner when lab activity is required

B.

Help other learners first then go to the one learner.

C.

Allow time before or after class for the learner to complete the activities.

D.

Reaffirm the correct abilities of the learner

An instructor is preparing a virtual classroom session covering a computer application. The
learners will all be on high bandwidth connections. Which of the following is the BEST
method of displaying the application?

A.

Create a PDF with screen shots and procedural references and make it available for
download.

B.

Create video clips to be shown during the class demonstrating functionality.

C.

Use the screen sharing function of the virtual classroom software to do the
demonstrations.

D.

Take screenshots and display them in the presentation.