Learners are MOST likely to learn a skill successfully when a topic is presented:

A.

 In a cluster with other, similar skills

B.

Just in time for the learner to apply it

C.

As part of a summary of related skills

D.

As part of a review session prior to an examination

An instructor asks a question and a learner provides an incorrect answer that has nothing
to do with the question asked. Which of the following is the BEST response?

A.

Ask another learner to provide an answer to the question.

B.

Repeat the question exactly as originally stated.

C.

Rephrase the question completely and ask it again.

D.

Reprimand the learner for their response.

While the class is working on training modules, the instructor intermittent polls them to
determine their pace in relationship to the daily objectives. Which of the following BEST
describes what skill the instructor is demonstrating?

A.

Determine and apply appropriate motivational strategies for individual learners,

B.

Provide assistance for learners to identify and achieve initial, intermediate and terminal
objectives.

C.

Control the flow and timing of the course based on learner needs ensuring that
objectives are covered,

D.

Monitor learner comfort level during the use of participatory activities.

An instructor is contracted to teach a highly technical on-site course. The instructor walks
into a classroom filled with learners from various backgrounds. Which of the following
should the instructor do FIRST?

A.

Ask each student about their level of knowledge about the content in order to tailor the
courseware

B.

 Incorporate more demonstrations during course delivery to make the content more
interesting.

C.

Immediately discuss the nature of the situation with the course contact and ask how
much of the content should actually be taught

D.

Reschedule the class after a skills assessment to better prepare for the class.

An instructor notices that several learners in a virtual classroom have not been actively
participating. The learners are still connected to the session. Which of the following would
be the FIRST action to re-engage the learners in the class?

A.

Send them a private message to make sure they understand the material

B.

Survey the class with a question and require a response.

C.

Use more visual demonstrations to get the learners interested.

D.

Send the class a public message that everyone needs to participate.

At the beginning of a training session, a trainer instructed the learners to use Brand X
computers because the instructional design assumes Brand X computers. Many learners
objected. They felt that since they will be using Brand Y computers at work, they should
work on Brand Y computers in the room. If the instructor needs to use Brand X computers
to instruct, which of thefollowing is the MOST appropriate way to respond to the learners'
need to be able to apply course materials to job requirements?

A.

First explain to the class how the materials apply to Brand X. and then do the same for
Brand Y.

B.

Do not mention either brand by name, but refer learners to the manual covering each of
the respective brands.

C.

Provide a guide that relates Brand X to Brand Y computer functions

D.

After providing the planned instruction on the Brand X computers, discuss differences
that Brand Y computers present to the user.

An instructor was preparing for a one-hour virtual class anticipating that several questions
would come up during the event. Which of the following steps should the instructor take to
prepare for this session?

A.

Conduct a pre-course assessment to defer any questions

B.

Ask all participants to hold questions until the end to manage time

C.

Prepare answers to common questions ahead of time

D.

Only allow five minutes for questions at the beginning of the training

When a learner responds incorrectly to a question during class, an instructor should give some acknowledgement for the answer. Which of the following is the BEST reason for this
action?

A.

Use the incorrect answer to move the class to a different topic

B.

. It enforces active participation and creates teachable moments

C.

Wrong answers should be pointed out and corrected quickly to prevent misconceptions

D.

It ensures participation is limited to the correct answers

During a computer software training class the projector fails. Which of the following should
the instructor do FIRST?

A.

Attempt to quickly fix the projector.

B.

Move the class to another room.

C.

Take a class break and find another projector.

D.

Cancel the class and reschedule for a later date.

Trainees reported that a trainer's innovative use of media greatly enhanced their ability to
understand course content. Which of the following audiences is MOST likely to need this
information?

A.

The company that pays to have its employees trained

B.

The person who schedules trainers

C.

 The instructional designer

D.

The other trainers who teach the same course