An instructor is conducting a virtual classroom with an international audience and finds that
any single method used for delivery of the material leaves about a third of the learners
uninvolved. Which of the following is the BEST course of action?

A.

Send out a public message to the class asking which method of delivery is working best
for the class

B.

Send out a private message to each learner asking which method of delivery is working
best for them

C.

Query for commonalities amongst the learners,

D.

Continue to use multiple means of delivery

After a training class was completed, the instructor conducted several passive on the job
observations of each learner who attended the class. Which of the following is the primary
benefit of the observations?

A.

It measures the application of the skills taught.

B.

 It validates the quality of the course material.

C.

 It requires the learners to use what they learned.

D.

 It helps to reinforce the learning concepts.

An instructor receives a 125MB graphic file on a universal serial bus (USB) drive that will
be used in a virtual classroom session. The instructor knows that the learners will be
attending this virtual class using low bandwidth connections around the world. Which of the
following should the instructor do to ensure that the learners will be able to easily receive
the document?

A.

Purchase small USB drives that support encryption. Place the file on each USB drive
and then ship the drives to the learners prior to the class.

B.

Place the file on a media share website. Email the learners a link to the location of the
document and ask them to download it prior to the class.

C.

Print copies of the document and mail them to the learners prior to the class. Refer to
the printed document during the virtual class session, and display it in the presentation.

D.

 Email the document prior to the class and have the learners figure out how to access it
with limited bandwidth.

Which of the following methods will monitor the learning retention that is occurring during training?

A.

Tests

B.

Learner's self-assessment and evaluation

C.

Initial learner assessment

D.

Instructor evaluation form

At the end of a class, the instructor provides an online evaluation of the course to the
learners. Which of the following is MOST appropriate to put on the evaluation? (Select
TWO).

A.

Instructor's presentation abilities

B.

Accessibility of the facility

C.

Technical accuracy of the course material

D.

Amount of time the learner studied for the course

E.

Job title of the learner

A contract instructor is preparing training materials for a corporate client. The corporate
client has supplied standardized material, but wishes to tailor it for their particular needs.
Which of the following steps would BEST address this situation?

A.

Use the standardized material and supply the learners with supplemental visual aids,

B.

Modify the standardized materials as necessary to suit the expectations of the corporate
client.

C.

Use the standardized material and explain how this material will be sufficient to meet
their needs

D.

Ask the corporate client to supplement the material after the class.

During a break several learners are in the room joking about the facility and ask the
instructor their opinion of the facilities. Which of the following describes how the instructor
should respond?

A.

Remove the learners from the course for their unprofessional behavior.

B.

Correct the learners for joking about the facilities and remind them about professional
behavior.

C.

Join the conversation and avoid negative comments about the facilities.

D.

Join the conversation and joke about the facilities.

During a lecture on a complex technical topic, learners do not understand what is being
presented. Which of the following is the BEST course of action for the instructor to take?

A.

Give the learners a break then re-teach me topic

B.

Administer a short quiz to see where the confusion is

C.

 Present a video clip of the topic in question

D.

Ask general questions to check understanding

While conducting a lab exercise a learner states that they cannot complete the lab due to
lack of confidence. Which of the following options is the BEST way to handle this situation?

A.

Give the learner encouraging comments.

B.

Assign an easier lab to increase the learner confidence.

C.

Recommend that the learner take a pre-requisite class to increase their confidence.

D.

 Give the learner extra materials to practice the exercise

A course is two days in length, and has at its core a four-step process. At the end of the
first day, learners should be able to effectively demonstrate the first two steps of the model;
however, it is clear a number of participants have not yet mastered the second step of the
model. The instructor should:

A.

Plan to practice the second step of the model at the star of day two

B.

Meet individually with the learners who seem to be struggling

C.

Only focus on the first two steps of the model

D.

Continue with the course as planned on day two