An instructor is a member of an organization that has recently received a great deal of
unfavorable publicity about the actions of many of the organization's members at a recent
convention. The instructor has just received the first instructional assignment since the
publicized events took place. In this situation, which of the following must the instructor do
FIRST to gain the respect of the audience?

A.

Demonstrate acceptable personal conduct

B.

Demonstrate content expertise

C.

Demonstrate flexibility in response to learner needs and interests

D.

Demonstrate effective questioning techniques

A learner who responds positively to slide presentations will tend to be a/an:

A.

Physical learner

B.

Visual learner

C.

Auditory learner

D.

Kinesthetic learner

When an instructor is trying to gather information from learners about a subject, which of
the following question types can be asked?

A.

Closed-ended

B.

Open-ended

C.

Clarifying

D.

True/false

An instructor is teaching a beginner topic. Most of the learners explain that they are already
familiar with the course content. Which of the following should the instructor do?

A.

Continue the class as planned assuring completion of current course objectives

B.

Ask the advanced learners what they would like to cover in the course and then change
objectives based on advanced learner's requests.

C.

Ask the experienced learners to return for a more advanced course

D.

Modify the curriculum as necessary to fulfill student expectations while still meeting
course objectives.

A contract instructor is delivering a class developed for a company. Learners have stated in
the past that the material was confusing, there was not enough depth and the information
was out ofdate. In planning for this course, which of the following might be BEST for the
instructor to do to maximize the needs of the learners?

A.

Use the provided material as a guideline and use additional resources to clarity the
course.

B.

Present the material as it is written and request the learners inform the company of the
quality of the material.

C.

Rewrite the course and deliver the newly written material to the class.

D.

Request different material be purchased and reviewed before delivery of the upcoming
class.

An instructor wants to quickly evaluate learner knowledge after an exercise. Which of the
following methods would BEST achieve this?

A.

Give a written exam on the topic.

B.

Have the learners perform an additional exercise on the topic

C.

Ask the learners random questions about the topic.

D.

Have the learners engage in a group discussion of the topic.

When presenting a topic, which of the following is the BEST way to establish eye contact to
ensure learner interest and participation?

A.

Look around the room as to not intimidate any specific learner.

B.

Briefly make eye contact with each learner as the instructor moves around the room.

C.

Stop and look at each individual for a few seconds to let them know they are important
to the class.

D.

Avoid contact and focus on the media being used so the learners can do the same.

Upon answering a learner's question an instructor should then:

A.

Review the section that has just been covered

B.

Validate that the learner has understood and is ready to continue

C.

Proceed to the next section assuming that there are no further questions

D.

Elicit further questions from the class as a whole

An instructor has placed the learners into groups to discuss several topics. When the
instructor walked around to monitor the group progress, the learners were off-task. Which
of the following contributes MOST frequently to this situation?

A.

The learners were disinterested in group discussions about the topics.

B.

 The learners were neither familiar with nor understood the assigned topics.

C.

The learners were not comfortable with the members of the group.

D.

The learners were ready for a break and the instructor failed to recognize this.

An instructor is discussing key material for a course when a learner asks a question that
will lead to material that the class is not yet prepared for. Which of the following is the
BEST course of action for the instructor?

A.

Inform the learner that the question can be asked during a break

B.

Answer the question as not doing so may cause the learner to be confused.

C.

. Defer the question and assure the learner that it will be covered later in the course.

D.

Inform the learner that the question falls outside of scope and will not be answered.