When a student in a lab is kept from participating due to a technical problem the instructor
should FIRST:

A.

Ignore the problem and work with the student during a break so the class is not
disturbed.

B.

Concentrate on getting the student's technical problem solved so they can learn with the
rest of the class.

C.

Try to quickly analyze the problem to resolve the issue.

D.

 Have another learner help the student while the instructor continues teaching

While teaching, an instructor comes across an important point. Which of the following
shows how an instructor could BEST communicate this to the students? (Select TWO).

A.

Cover it just like the other material

B.

Use a monotone delivery method

C.

Change the pitch of delivery

D.

Highlight in the instructor's manual

E.

Use more pronounced hand gestures

In a virtual classroom, which of the following factors might an instructor have the MOST
difficulty controlling?

A.

Distracting questions from other learners

B.

Surroundings of the distant learner

C.

 Inappropriate comments in chat

D.

Motivation of the learners in the class

During a virtual class session, the trainer is having issues with learners speaking at the
same time during a discussion. Which of the following actions should the trainer take?

A.

Disable the chat feature to avoid interruptions by learners

B.

Review the policy on proper etiquette for online chat

C.

Post the lesson online for learners to view

D.

Have learners podcast their comments to the instructor

The MOST significant advantage of using structured exercises in a training session is that
participants:

A.

Will benefit from exchanging information with their peers.

B.

Are allowed to practice and receive feedback on new skills.

C.

Are allowed to reflect on their skill sets.

D.

Will receive a lot of new information.

An instructor is conducting a highly technical subject with a large media presentation. Just
after getting started the bulb blew out on the overhead projector. Which of the following will
BEST allow the class to continue without interruption?

A.

Make copies of the slide presentation to hand out to the class.

B.

Take a break and seek out the facility manager for assistance.

C.

Tell the learners to follow along in their textbooks and not worry about the slides.

D.

Dismiss the learners and reschedule for the following day.

An instructor is teaching a class and is constantly getting interrupted by a learner that is
familiar with the subject. The learner's interruptions are starting to affect the class's ability
to learn. Which of the following would be the FIRST action that the instructor could take to
resolve the issue?

A.

Have one of the other learners inform the disruptive learner that they are affecting
everyone's ability to learn.

B.

Firmly tell the learner they are disrupting the class in front of the entire class.

C.

Pull the learner to the side and let them know they are distracting the class.

D.

 Ignore the learner's comments and continue to teach the material

Which of the following is a reason that none of the learners respond to a trainer's closedended
question?

A.

Learners may not know the answer to the specific question.

B.

The question was not directed to a specific student to answer.

C.

The trainer is pausing too long for a response.

D.

 Closed-end questions do not require answers.

Which of the following methods should be used to positively motivate students in a
mandatory training session?

A.

 Create empathy with the students by stating you do not want to be there either.

B.

Allow students to determine their break times to provide them a feeling of control.

C.

Rush through the material so that the class ends early.

D.

 Inform students that their participation in the class will be evaluated and reported.

An instructor is delivering a computer training course. Which of the following is the BEST
method for delivering the lecture that includes a presentation?

A.

Stand in front of the projector at the front of the classroom.

B.

Sit at a desk at the back of the classroom to watch all of the learners.

C.

Sit behind a computer terminal in the front of the classroom.

D.

 Stand off to the side of the presentation screen at the front of the classroom.