A training class has been rescheduled for one hour earlier than originally planned. Ten of
the fifteen participants arrived at the adjusted start time. The remaining learners will likely
not arrive until the original start time. Which of the following would be the BEST action for
the instructor to take in this instance?

A.

 Explain to the ten participants present that this was not an error on instructor's part,
suggest that they speak with the scheduler to voice their concerns.

B.

Conduct individual interviews at the end of the session to provide insight on whether this
type of mistake happens frequently.

C.

 Inform the client of the discrepancy and begin the course on time.

D.

Suggest to the client that the class be cancelled and rescheduled for another time

An instructor is preparing to teach in a virtual classroom with twenty-five learners. Ten of
the learners, all from the same location, report that they cannot login to the virtual
classroom. Which of the following is the MOST likely cause?

A.

Anti-virus software is blocking the virtual classroom connection.

B.

The learner’s computers cannot handle the virtual classroom.

C.

Firewall issues at the instructor's location.

D.

Firewall issues at the learners' location.

A manager has assigned a group of learners to take a course. All of the learners are
familiar with the course topics. A new student arrives after lunch on the first day and
informs the instructorthat they are a new-hire and are not familiar with the course topics.
Which of the following BEST describes the step the instructor should take?

A.

Remove the student from the class so they do not disrupt their co-workers.

B.

Pair the non-experienced student with an experienced student for assistance.

C.

Give the student additional resources for independent study.

D.

. Assess the entire group to determine where additional assistance is needed.

In delivering a course for adult learners it is essential to:

A.

Keep the course content brief so the learners can remember the materials.

B.

Test participants throughout the learning experience,

C.

Have the learners repeat back key concepts of the training to the instructor.

D.

Emphasize how the learning can be immediately applied to their jobs.

An instructor perceives that a learner is continually flirting with the instructor during class.
Which of the following should the instructor do to reduce the distraction level caused by the
learner?

A.

Remove the learner immediately from the class. Report the behavior to the learner's
manager.

B.

Avoid eye contact and continue with the class. Report the behavior to the learner's
manager.

C.

Move the learner to a more distant location from the instructor. Report the behavior to
the learner's manager.

D.

Discuss the behavior with the learner at a break. Report the behavior to the learner's
manager.

While teaching a class two learners are constantly having difficulties with the material, and
ask the instructor questions after every lecture. They are always the last two to finish any
exercises. Many of the learners start noticing how frustrated the instructor is getting with
the two learners, and comment on how the instructor's gestures are negative towards the
two learners. Which of the following describes the correct non-verbal communication that
the instructor should have in this situation?

A.

Do not respond to the two learners and continue with the class.

B.

Smile and call on the two learners very frequently.

C.

Keep eye contact with the learners and spend time with them after class.

D.

Speak louder to the two learners when explaining.

When delivering a class for a group that contains primarily kinesthetic learners, it is
important to:

A.

 Let each participant tell their own story about how they have applied the course content.

B.

Share many examples of how the content should be used.

C.

Allow for sufficient practice time.

D.

Have the participants brainstorm ideas for content application

The instructor is teaching a class in a very large room and is utilizing a projector to show
the class the equipment being taught. Several of the learners seated in the back report they
are not able to see the presentation. Which of the following is the BEST solution to the
problem?

A.

Ask the learners to rotate chairs once they see the presentation.

B.

Move to a smaller room so that all learners can be close to the presentation.

C.

Tell the learners that the presentation will be available after class.

D.

 Print out hand-outs of the slides for the learners.

With a class of visual learners, which of the following methods is BEST to keep the learners
involved? (Select TWO).

A.

Have the learners memorize the directions.

B.

 Have test questions or directions read aloud.

C.

 Distribute written directions or write them on the board.

D.

Use flow charts and diagrams for note taking.

E.

Teach by lecture and break the learners into study groups.

A learner is having difficulty completing a particular lab exercise. Which of the following can
the instructor do FIRST to help the learner complete the exercise?

A.

Ask the learner why they are having so much trouble with the lab.

B.

Verify the learner's steps; guide the learner through the next uncompleted steps by
using encouraging words.

C.

Ask the learner to watch as the instructor completes the exercise first, and then reset the
exercise so the learner can complete it.

D.

Quickly create a task list on a whiteboard providing more clear step-by-step instructions
for the whole class to use.