An instructor covering industry specific material asks the learners in the class if they
believe whether a specific regulation that has been passed will help their industry, hurt it or
essentially have no effect. Which of the following question types is the instructor asking

A.

Higher order

B.

Hypothetical

C.

Open-ended

D.

 Closed-ended

An instructor is almost finished completing a course and has a very dissatisfied learner.
Which of the following would be the BEST course of action to help the learner?

A.

Ask other learners if they had issues with the course.

B.

Offer the learner a refund on the course,

C.

Ask the learner if they had an issue with the course.

D.

Invite the learner back to retake the course.

learner is having difficulty completing a particular lab exercise. Which of the following can
the instructor do FIRST to help the learner complete the exercise?

A.

Ask the learner why they are having so much trouble with the lab.

B.

Verify the learner's steps; guide the learner through the next uncompleted steps by
using encouraging words.

C.

Ask the learner to watch as the instructor completes the exercise first, and then reset the
exercise so the learner can complete it.

D.

 Quickly create a task list on a whiteboard providing more clear step-by-step instructions
for the whole class to use.

An instructor is previewing the class materials for a course. The instructor notices that a
method to monitor learner progress is not included with the course materials. Which of the
following should the instructor do NEXT?

A.

Administer a survey following the course to gauge learner understanding.

B.

Encourage learners to enroll in a subsequent class to reinforce all of the material
covered.

C.

Immediately consult the client to determine why a method to monitor learner progress
was not included.

D.

Develop appropriate questions to be included during the course to monitor the progress
of all learners.

An instructor has just answered a question from a learner. Which of the following is the
NEXT action the instructor should take?

A.

Ask other learners to provide an example to further clarify the material

B.

Seek feedback from the learner to show they understand.

C.

Restate the material with further examples and diagrams.

D.

Proceed on to the next section of material

An instructor is preparing to deliver a course in leadership effectiveness. One of the
exercises causes a concern. The instructor has conducted this type of exercise before and
it generally has poor results. The BEST option for the instructor is to:

A.

Schedule a brief meeting with the development team to understand the purpose of the
exercise.

B.

Meet with the development team to provide feedback on past experiences,

C.

Conduct the class and skip the exercise entirely.

D.

Modify the exercise to one the instructor likes better.

The instructor noticed that a discussion was getting oft track and out of control. Which of
the following question types can help the instructor gain control of the discussion?

A.

Open

B.

Clarifying

C.

Closed

D.

Probing

An instructor has a learner in the class that needs to frequently check and reply to email
during the course time. Which of the following is the BEST course of action for the
instructor to take?

A.

Dismiss the learner from the class as they are not focused on the material.

B.

Ask the learner to dismiss themselves from the class when they need to check and reply
to email.

C.

Inform the learner that their action is inappropriate and they need to check their email
only during breaks.

D.

Ask the learner to take the necessary steps to cause the least distraction to the rest of
the class.

In order to understand and answer a learner's question, an effective active listening
technique would be to: (Select TWO).

A.

Refer the question to another learner.

B.

Repeat the question back to the learner.

C.

Ask the learner if the question was answered.

D.

 Answer the question immediately.

E.

Quiz the learner on the material.

An instructor is conducting a course comprised of learners from an international audience.
The instructor asks questions of the learners and notices that several of the learners do not
participate even though they understand the material. Which of the following actions would
be BEST for the instructor to take?

A.

Remind the learners that this training is for their benefit and non-participation will only
hinder their learning.

B.

 Implement additional validation methods that address the multiple cultures represented
in the classroom,

C.

Select non-participating learners to answer questions where they are likely to
understand the material.

D.

Inform the class that the course is intended to be instructed in a particular manner and
they need to participate.