On the first day an instructor administers a pre-test. The results of the test are mixed; some
learners scored high and some scored low. Which of the following is an effective use of
these results?

A.

Modify the delivery to match the abilities of the learners.

B.

 Use the results as a baseline to measure learning.

C.

Remove the over-qualified learners from the class.

D.

Remove the under-qualified learners from the class.

A presentation heavy with procedural details was just completed. The subsequent
demonstration exercise is not flowing well. Which of the following will be the MOST
productive assistance the instructor can provide?

A.

Review the presentation in more detail.

B.

Hand out copies of the procedure from the slide presentation.

C.

Ask probing questions to trigger the learner's memory of the procedure.

D.

Quickly lead the learners in a question and answer session.

A day prior to a course an instructor discovers that information in the text book is outdated
and a new edition is available. Which of the following is the BEST course of action for the
instructor to take?

A.

Ask the training manager to make adjustments to the course prior to the class.

B.

Acquire updated curriculum for maximum learner benefit.

C.

Present the course as is but incorporate the updated information.

D.

Present the course as set by the course designer.

An instructor is instructing a virtual class and a computer virus has reduced bandwidth
making video and audio impossible at several locations. Which of the following is the
MOST appropriate action for the instructor to take?

A.

Overnight all course materials to the learners who could not participate in the recorded
session.

B.

Contact the system administrator and hold the session open until the bandwidth issue is
corrected.

C.

Cancel the current session and compress the remaining sessions to finish on schedule.

D.

Inform the learners who could not actively participate to review the recorded session.

An instructor is use to instructing experienced individuals. The instructor is delivering a
class to a group of entry level learners. Which of the following will the instructor need to
adjust for this specific group of learners?

A.

Body movements and gestures

B.

 Technical terminology and acronyms

C.

Proper syntax and use of grammar

D.

Voice inflection and rate of speech

An instructor is delivering a live distance learning class and is informed that some of the
learner's computers do not have sound cards. Which of the following should the instructor
do in the future to ensure that the learners will have the ability to hear all lectures?

A.

Make the class technology requirements available for the learners before the class.

B.

Buy inexpensive sound cards and headphones and ship them to the learners' locations
before the class starts.

C.

Pre-write the speaking portion of the presentation. Use the chat function in the virtual
classroom, copying and pasting in relevant sections as they are demonstrated on-screen.

D.

Pre-record the speaking portions of the presentation and make them downloadable from
the virtual classroom.

The members of a corporate training department have been asked to conduct an overall
organizational training assessment. Which of the following BEST defines the training needs
of the organization?

A.

 Individual skill gaps noted in performance appraisals

B.

Common mistakes people make when doing their jobs

C.

Number of employees in the company and how many days are allocated to train the
company

D.

Reasons for high turnover, high absenteeism, or low performance

Which of the following is the BEST indicator that a learner is disinterested?

A.

Yawning during learner lab exercise

B.

Reading other material while a lecture is being given

C.

Poor posture throughout the class

D.

No eye contact during group discussions

An instructor has given the class materials to complete an assignment and instructs them
to start. One of the learners finishes the assignment in two minutes, but the instructor says
it is incomplete. Which of the following should the instructor have done to clarify the
requirements for the assignment?

A.

Hand out written instructions so the learners can refer back to them

B.

Demonstrate the assignment for the learner

C.

Review the instructions and check for understanding

D.

Email the instructions before the course starts so the learners can prepare for the
assignment

A learner seems to understand the material yet still has a question concerning it. Which of
the following actions will BEST facilitate the learner?

A.

Request other learners share their experiences with similar material.

B.

Clearly and concisely answer the learner's question.

C.

Have the learners get into groups and discuss the question.

D.

Guide the learner to answering their own question.