When providing instruction to a culturally diverse group it is important to: (Select TWO)

A.

Remain open to ideas that may differ from the instructor's ideas.

B.

Limit learner dialogue during the course so that the learners do not get confused

C.

Strive to influence the group to adopt a neutral viewpoint.

D.

Value diversity, accept learners as they are.

E.

Break up the learners into cultural groups.

At which of the following times should student pre-class surveys be completed? (Select
TWO)

A.

Prior to a class by the manager of the organization

B.

After signing-up for the class by the training coordinator

C.

Once the class starts by the instructor of the course

D.

Once the class starts by the training coordinator

E.

Prior to signing-up for class by the training coordinator

An instructor is preparing to deliver a hands-on lab course. The client provides material and
asks the instructor to develop a method to determine the skill increase from the course.
Which of the following should the instructor prepare?

A.

A pre-class and post-class assessment

B.

A verbal quiz to be given at the end of each course topic

C.

A comprehensive lab that incorporates all of the skills taught in the course

D.

A written exam to be given at the completion of the course

An instructor is teaching a week long course. One of the learners has not had as much
exposure to the course material as the other learners. Which of the following describes how
the instructor should handle the situation?

A.

Give the learner additional homework to raise their competency level

B.

Adjust the instruction to meet the needs of the learner while ensuring that all learning
objectives are met

C.

Excuse the learner from the class and have them check with their supervisor to determine if they had been assigned to the class in error

D.

Administer a pre-test to all learners to see where the learners are ranking with the
objectives

During a tedious technical exercise the instructor notes that the learners are nervous and
apprehensive about starting. Which of the following should the instructor do?

A.

Reassure everyone that they will perform well and monitor their progress on a more
personal basis.

B.

Give the learners extra time to complete the exercise.

C.

Present the lecture portion again to reinforce the exercise and then follow up with a
question and answer session.

D.

 Tell a humorous story to make the learners feel more comfortable during the exercise.

When an instructor is unsure whether or not participants comprehend course content, it is
BEST to:

A.

Ask the learners to demonstrate key course learning points

B.

Have the learners repeat the learning objectives back to the instructor

C.

Ask the group to brainstorm ideas for applying the learning

D.

Give the learners a pop quiz

The MOST effective way for an instructor to demonstrate active listening is to:

A.

Repeat the learner's question verbatim

B.

Display open body language to indicate interest.

C.

StatE."So what I hear you asking is. . . "

D.

Establish eye contact with the learner.

An instructor decides to divide their class into groups. In order to motivate the learners in
the groups the instructor designs the groups and the activity such that thE.(Select TWO).

A.

 Learners need to complete a small part of a larger project without seeing the final
outcome.

B.

Learners are paired with the members they feel most comfortable with.

C.

Learners have more autonomy over the direction of the activity.

D.

Activity is relevant to the learners job function as it relates to the material.

E.

Skill level is below that of the class, making the activity easy to complete and building
the learners esteem.

A few learners are eager to volunteer when questions are asked of the group; however,
these learners consistently provide incorrect answers. Which of the following would be the
BEST action for the instructor to follow in this situation?

A.

Review basic concepts with entire group

B.

Provide constructive feedback

C.

Suggest peer tutoring

D.

Avoid calling on those learners

An instructor wants to begin their class in a positive manner. Which of the following would
accomplish this?

A.

 Tell a lengthy story related to the importance of the class

B.

Begin with a joke to create a relaxed environment

C.

List every credential and acronym the instructor has for learner confidence

D.

 Let the learners know that the course is very challenging