During introductions a learner asks if a related topic can be reviewed during the course;
however, the topic is outside the prescribed course material. Which of the following is the
BEST way to handle this request?

A.

Review the topic in the next more advanced course.

B.

Extend the length of the course to include the topic.

C.

Remove a section from the course material to make room for the requested topic.

D.

Include the topic without modifying the course material.

An instructor is being observed while teaching a virtual class with learners from different
parts of the country. During the presentation the instructor uses a few colloquialisms.
Which of the following is the BEST action for the observer to take?

A.

Let the instructor keep on going because the training has to get done

B.

Have the instructor explain the colloquialisms to the learner and go on

C.

Have the instructor tell the learners to take a break and correct the instructor

D.

Go to a private chat and explain to the instructor what they are doing wrong

An instructor is preparing to teach a class that requires a component break down
demonstration. After arriving, the instructor is told by the client that this class will be taught
as lecture only. Who is responsible for preventing this type of conflict in the future?

A.

The instructor's contract manager because pre-course student assessments should
have addressed this need.

B.

The instructor because a pre-course classroom setup assessment should have been
conducted.

C.

The client's training manager because they should know how to properly deliver this
training.

D.

The client's training coordinator because they should setup that class according to
delivery method normally used for the topic.

Which of the following is important when an instructor is leading a group discussion?

A.

Learning is enhanced through interaction and conversation

B.

Designate someone in the group to be the leader

C.

The group's individual knowledge of the members of the group

D.

The amount of time it takes for each group to solve an issue

An instructor arrives for a lab class with twelve laptops. The contact takes the instructor into
a conference room that contains one large table and twelve chairs. There are no visible
outlets in the room. Which of the following should the instructor do?

A.

Request assistance to locate outlets or for an extension cord to be run into the room.

B.

Instruct the learners at the beginning of the class that laptops will not be used in the
course.

C.

Run the class on battery power using the laptops as minimally as possible.

D.

 Select a different room that accommodates twelve learners and has visible outlets.

An instructor arrives at a remote classroom site about an hour before class begins only to
find the wrong student material (e.g. books) has been shipped. Which of the following is the
BEST course of action for the instructor to take?

A.

Contact the publisher/vendor to receive permission to reproduce the first day's
materials.

B.

Cancel the class as the right material has not arrived.

C.

Contact the site administrator about dismissing the class for the day and compress the
material into the remaining days.

D.

Use past material from another course for the first day and catch up during subsequent
days.

Right after a break in a classroom setting, a learner asks for a broader explanation of the
last topic discussed. After a more detailed explanation, the learner states, "I'm still not
seeing that." Which of the following should the instructor do to bring clarity to the topic?

A.

Use a whiteboard or flip chart to draw a graphic that illustrates the concept.

B.

Redirect the question to the class using active listening.

C.

 Ask the learner to remain after class to discuss the concept further.

D.

 Ask the learner. "Which aspect can I help explain further?"

An internal instructor is completing a review of the first draft of a new sales course. The
instructor notices that participants will be asked to implement new job responsibilities as
part of the course. The instructor also knows that this change has not been announced,
and is not aware of any plans for the announcement. Which of the following is the BEST
course of action for the instructor to take?

A.

Ask the sponsors of the program to release an employee communication plan regarding
the changes

B.

Develop a plan for how to overcome the likely resistance in the classroom.

C.

Talk to a few employees who will be attending the session to get their take on the
changes.

D.

Continue to prepare for the course as planned.

Which of the following is the BEST benefit of allowing time for introductions at the
beginning of class?

A.

Ease tensions associated with many courses.

B.

Enhances the instructor's technical competency.

C.

Helps to determine team building groups.

D.

Determines the class objectives

The learners in a class have limited knowledge and experience with the material being
presented. The instructor wants to ensure the learners are paying close attention. Which of
the following will accomplish this task?

A.

Use closed-ended questions to not intimidate any of the learners.

B.

Use interesting questions to make the material significant.

C.

Tell them that their performance will be reported at the end of the session.

D.

Change the course to all labs so learners stay focused