An instructor separates the class into groups. The learners are not working as hard in the
groups as they would if they were working individually. Which of the following could the
instructor do to create more group interaction? (Select TWO).

A.

Creat  groups with members from different backgrounds.

B.

Emphasize conformity to move the group along.

C.

The group participation to individual rewards.

D.

Limit the accountability of each individual.

E.

Clearly define the role for each of the group members.

The BEST way for a training department to ensure continued support and budgeted dollars
for its function is to:

A.

Link learning objectives and activities directly to business goals.

B.

Interview the organization's senior executives regarding training needs,

C.

Participate in the strategic planning process.

D.

Offer classes that will benefit employees.

After the first week of a two week training class, the instructor notices that there are four
learners in Group A that are motivated and doing a great job in with the material. In Group
B the entire group seems to be moving slow and not very successful with the material.
Which of the following can the instructor do to continue the class?

A.

Offer more assistance to Group Band give Group A an extended break

B.

Offer Group B incentives if they can keep up with Group A's work

C.

Combine both groups together and let them work on the material.

D.

Switch some of the individuals from Group A to Group B

An instructor will deliver a course where the material has been recently revised but poorly
written. Which of the following is the BEST approach in ensuring that the objectives of the
course are obtained by the learners?

A.

Teach from the revised material and give additional information to complement the
material based on instructor's expertise.

B.

Deliver the revised courseware and explain to the learners that other material is
available upon request.

C.

Instruct the learners using the revised course material and solicit feedback from the
learners about the material.

D.

 Inform the learners that the revised material is a good reference but teach from the
previous edition of the course.

A learner asks a question about material that has been thoroughly covered. The instructor
believes that the learner generally understands the material. Which of the following would
be the BEST action for the instructor to take?

A.

Guide the learner to answering their own question.

B.

Employ active listening and respond with a complete answer.

C.

Request another learner answers the question.

D.

Diagram the steps needed to answer the question

Which of the following is the BEST question to use when an instructor wants to engage an
entire group of learners in a discussion?

A.

Single response questions

B.

Closed-ended questions

C.

Open-ended questions

D.

Individually directed questions

A client requests a half-day course on a software application from an instructor. The
instructor has laptops available for rent, but the client is not interested in paying the cost.
Which of the following is the BEST method to handle this situation?

A.

Instruct the client that the course can only be run with the laptop rental fee.

B.

Bring one laptop and a projector to display presentations and demonstrations.

C.

Increase the price of the class and say the laptop usage is free.

D.

Explain the best return on investment (ROI) will be realized by hands-on trainin

After delivering a course and reviewing the course evaluations, the instructor notices that
the majority of the learners reported having difficulty with a required course topic. Which of
the following is the BEST way to handle this information?

A.

Remove the difficult areas of the course.

B.

Ask the course designer to rewrite the objectives.

C.

Recommend that the course be cancelled.

D.

Recommend that a pre-requisite course be created.

Which of the following is the main advantage of using a multiple choice questionnaire when
conducting training needs analysis?

A.

Generates real-life data

B.

Exposes the cause of performance problems

C.

Allows the data to be anonymous

D.

Yields data that is easily summarized and reported

An instructor often receives feedback that learners do not feel involved during the course.
To improve the presentation, the instructor has decided to incorporate additional
opportunities for learners to become involved in the course. Which of the following is the
MOST effective change for the instructor to implement?

A.

Ask closed-ended questions that will likely provide an opportunity for more in the group
to get involved.

B.

Ask rhetorical questions to involve the entire group by getting them to think deeply, this
practice can add emphasis to what is being discussed.

C.

Ask effective, clear, logically sequenced open-ended questions; this will increase learner
involvement.

D.

Ask questions and allow learners to call out the answer without calling on anyone
specific to ensure all are involved.