While lecturing a group of learners, the instructor moved around the room and paused
several times for emphasis. These actions are:

A.

Appropriate non-verbal communication techniques that help to keep learners focused.

B.

Inappropriate techniques to use during lectures.

C.

 Offensive to the learners and should be avoided.

D.

Inappropriate non-verbal communication techniques that is distracting to the learners.

Which of the following would BEST identify a need for additional explanation?

A.

 Learners' poor evaluation of the course delivery

B.

Learners' promptness to class

C.

Learners' questions and comments

D.

 Learners' evaluation of the course design

E.

Learners' body language

After class introductions the instructor defines objectives and the expected timeline. Some
learners have a different expectation of the class. Which of the following is the BEST
response?

A.

Contact the course designer and ask to send new objectives that meet learner's
expectations.

B.

 Provide resources for learners to go beyond the class objectives.

C.

Ask the learners to design the objectives for the course.

D.

Reconcile any discrepancies between the objectives and the expectations

An instructor arrives at a site with a full day of course material. The contact at the site
informs the instructor that a last minute change has occurred, and the course will need to
be shortened to a half-day. Which of the following should the instructor do FIRST?

A.

Discuss how this violates the contract for the event.

B.

Demand full payment for the day immediately.

C.

Discuss which topics should be covered and which should be cut.

D.

Inquire as to the reason why the course is being cut short.

An instructor has just covered a particularly difficult topic in class. To ensure that the
learners understand the material which kind of questioning would be most helpful?

A.

Higher order

B.

Clarifying

C.

Hypothetical

D.

Closed-ended

Which of the following is a learner oriented method of evaluating the delivery of training?

A.

Group discussion

B.

Feedback form

C.

Videotaping

D.

Peer review

Which of the following is the MOST important issue to consider when identifying the target
audience for a training program?

A.

Potential gains in participant productivity

B.

How much the program will cost

C.

The knowledge and skill of the participants

D.

The type of incentive to provide for completing the training

An instructor noticed that several participants would look away when questions were being
asked while other individuals would continue to answer. Which of the following could the
instructor do to involve all participants?

A.

Stop the class and ask if there were any problems with the instruction of the class.

B.

Pull individuals aside to identify reasons for lack of participation.

C.

Inform the class that everyone needs to participate to pass the class.

D.

Assign small groups and give each a task.

An instructor is explaining a topic and realizes that the learners seem confused. Which of
the following approaches would BEST clarify the topic?

A.

Repeat the explanation of the topic.

B.

Use a real-world reference.

C.

Use humor to explain the topic.

D.

Start asking the learners closed-ended questions about the topic

An instructor notices that the classroom is extremely hot and several participants report
that they are having trouble concentrating on the material. Which of the following is the
BEST course of action for the instructor to take?

A.

Contact facilities management to try to find a prompt interim solution

B.

Stay on task and use humor to distract.

C.

Cancel class for the remainder of the day and start fresh the next morning.

D.

Tell the learners they have to endure the heat and the problem will be addressed later