An instructor is delivering a course session that has a small amount of content and an
adequate amount of time. Which of the following question types is BEST for this situation?

A.

Closed-ended

B.

Guiding

C.

Open-ended

D.

Hypothetical

While conducting a class the power goes out. After an hour it is restored. Which of the
following would be the BEST method of delivering the remainder of the course?

A.

Condense the remaining topics.

B.

 Reduce the break time for the remainder of the day to catch-up on the missed material

C.

Give the learners home work to do independent study on the missed material.

D.

Have the learners stay late to make-up for the missed course time.

A learner responds incorrectly to an instructor's question. Which of the following is the
BEST response?

A.

The instructor should answer the question in order to maintain the self-confidence of the
learner

B.

Be honest and tell the learner the answer was incorrect.

C.

Thank the participant for trying and desk if someone could help out.

D.

Move quickly to the next question so the learner will not feel embarrassed.

Several learners in a training class are very motivated to help the instructor and other
learners with a project. Other learners in the class seem not motivated to learn about the
project. Which of the following can the instructor do to motivate all the learners?

A.

Take the non-motivated learners aside and inform them they will fail the course without
participation.

B.

Add more visual interest to the course to hopefully motivate all the learners

C.

Focus on the motivated learners and offer them incentives.

D.

Encourage all the learners and pair the motivated learners with the non-motivated
learners.

An instructor asks a class if they understand the material being covered. Which of the
following BEST describes the skill the instructor is demonstrating?

A.

Plan and use a variety of reinforcement techniques during training.

B.

Determine the learners need for clarification and/or feedback.

C.

Evaluate the effectiveness of the training to meet the learning objectives.

D.

Compare learner achievement with learning objectives.

Which of the following would be on an evaluation when seeking feedback concerning
courseware material used during a class?

A.

Design of the courseware materials

B.

Accuracy of the courseware

C.

Cost of the courseware

D.

Instructor's use of the courseware

At the end of a class, Internet access becomes unavailable. The client provides an online
evaluation form for each class. Each learner is required to fill out an evaluation of the
course. Which of the following should the instructor do to fulfill the client's requirements?

A.

Contact the IT staff to determine when the Internet connection will be available.

B.

Ask the learners to complete the evaluation form after returning to their desks.

C.

Submit in the post-class report why evaluations were not complete.

D.

Provide paper copies of the online evaluation to the learners.

An instructor wants to demonstrate a technical topic that requires a certain procedure.
Which of the following is the BEST way to achieve this?

A.

Have the learners brainstorm ideas on the topic.

B.

Have the learners role play the topic.

C.

Hold an open discussion on the topic.

D.

Show the learners via a desktop sharing demonstration.

Prior to a course an instructor remembers that learners always challenge a topic's technical
accuracy. Which of the following actions should the instructor take in order to avoid this?

A.

Allow the learners to decide on a resolution.

B.

Omit the topic from the course.

C.

Tell the learners that controversy on this topic is normal

D.

Produce authoritative references.

An instructor is facilitating a week long course. It has become clear to the instructor that the
majority of the learners lack motivation, evident by their lack of effort and willingness to
contribute when prompted. Which of the following would BEST provide the learners
assistance to achieve success? (Select TWO).

A.

The instructor should incorporate more visual aids during instruction in order to improve
the level of interest.

B.

The instructor should encourage the learners to repeat the course when they are ready
to participate.

C.

The instructor should schedule a meeting with each individual learner to discuss the lack
of effort,

D.

The instructor should adjust the instructional approach to better meet the learner
backgrounds and skill sets

E.

The instructor should assign relevant practice and offer positive feedback where
appropriate