Topic 1: Exam Pool A
One of a project manager’s team members is continuously improving This team member has been a role model and mentor to others in the organization
How should the project manager acknowledge this team member’s commitment?
A.
Send this person to a meeting to negotiate the scope with the client
B.
Appreciate this team member’s performance throughout the project life cycle
C.
Promote this team member to a coaching role after this project is completed
D.
Document it in the team member’s end of year performance review
Appreciate this team member’s performance throughout the project life cycle
Appreciating this team member’s performance throughout the project life cycle is the best way to acknowledge this team member’s commitment, because it shows that the project manager recognizes and values the team member’s continuous improvement, role modeling, and mentoring. Appreciation can be expressed in various ways, such as writing a thank-you note, acknowledging the team member’s contributions in a team meeting, sending an email to the team member’s manager, or giving a reward or recognition. Appreciation can motivate and inspire the team member to keep up the good work, as well as to influence other team members to follow the example. The other options are not the best ways to acknowledge this team member’s commitment, because they may not be appropriate, timely, or effective. Sending this person to a meeting to negotiate the scope with the client may not be relevant to the team member’s role or skills, and it may not be perceived as a positive acknowledgment. Promoting this team member to a coaching role after this project is completed may not be feasible or desirable, and it may not reflect the team member’s current performance. Documenting it in the team member’s end of year performance review may be too late or too formal, and it may not convey the project manager’s genuine appreciation. References: Acknowledge Members of the Project Team - 3 Simple Ways, Power of Acknowledgment -Results on Project Teams, 50 Impactful Phrases for Appreciating Team Members, Positive Reinforcement | PMI - Project Management Institute
An organization has historically executed most projects using a predictive approach The organization now wants to change over to an agile approach. Which strategy will be useful to effectively help prepare the organization for this change?
A.
Create a task force of executives who will monitor agile projects on a daily basis
B.
Add multiple layers of managers who will be accountable for the agile execution
C.
Improve organizational readiness by addressing impediments to agile in the organization.
D.
Take a big bang approach of moving the whole organization to agile at once.
Improve organizational readiness by addressing impediments to agile in the organization.
Improving organizational readiness by addressing impediments to agile in the organization is a useful strategy to effectively help prepare the organization for this change, because it can help to create a supportive and conducive environment for agile adoption. Impediments to agile can include cultural, structural, procedural, or technical barriers that prevent or hinder the implementation of agile principles and practices. By identifying and addressing these impediments, the organization can reduce resistance, increase alignment, and foster collaboration among the stakeholders involved in the change. Some examples of addressing impediments to agile are: providing training and coaching on agile methods and mindsets, creating cross-functional and self-organizing teams, streamlining processes and workflows, and adopting agile tools and techniques. The other options are not useful strategies to effectively help prepare the organization for this change, because they may not address the underlying challenges or opportunities of agile adoption, or they may create more problems or risks. Creating a task force of executives who will monitor agile projects on a daily basis may not be effective, because it may imply a top-down and controlling approach that contradicts the agile values of trust, empowerment, and feedback. Adding multiple layers of managers who will be accountable for the agile execution may not be beneficial, because it may create bureaucracy, silos, and conflicts that hamper the agile delivery and responsiveness. Taking a big bang approach of moving the whole organization to agile at once may not be feasible or desirable, because it may overwhelm the organization with too much change and uncertainty, and it may not account for the different needs and readiness of different parts of the organization. References: Agile Change Management - Project Management Institute, How to Overcome the Top 5 Impediments to Agile Transformation, How to Prepare Your Organization for Agile Transformation?
A team is ready to start working on a project with a customer who was very difficult to work with in the past because the customer was unable to describe exactly what they wanted What approach should the project manager take to remove this impediment?
A.
Follow a predictive approach in order to obtain formal acceptance of each deliverable
B.
Work with the product owner to define the minimum viable product(s)
C.
Reinforce the negotiation and soft skills of the team through training
D.
Develop and monitor a plan with due dates to reduce the time of completing the product
Work with the product owner to define the minimum viable product(s)
According to the PMBOK® Guide 7th Edition, one of the principles of project management is to “focus on value”. This means that the project manager should deliver products, services, or results that meet the needs and expectations of the customer and other stakeholders. One of the ways to achieve this is to use an adaptive or agile approach, which allows for frequent feedback and collaboration with the customer. Working with the product owner to define the minimum viable product(s) (MVPs) is an example of an agile technique that helps to deliver value early and often, and to validate the customer’s requirements. MVPs are versions of the product that have enough features to satisfy the customer’s needs and provide feedback for future development.
Therefore, this option is the best approach to remove the impediment of the customer’s unclear requirements. The other options are not as effective because they do not address the root cause of the problem, which is the lack of customer involvement and validation. Following a predictive approach may lead to delivering a product that does not meet the customer’s needs or expectations, and may result in rework or waste.
Reinforcing the negotiation and soft skills of the team may help to improve the communication and relationship with the customer, but it does not ensure that the product will deliver value. Developing and monitoring a plan with due dates may help to manage the schedule, but it does not guarantee that the product will satisfy the customer’s requirements. References: : PMBOK® Guide 7th Edition, PMI, 2021, p. 9 : Agile Practice Guide, PMI, 2017, pp. 25-26
A project team has recently completed the initial sprint for developing an automated payroll system for a company The project manager has scheduled a sprint planning meeting with the product owner and team members to discuss which features should be worked on next.
Which two pieces of information does the project manager need in order to make this meeting productive and effective? (Choose two)
A.
Sprint charter
B.
Burndown chart
C.
Company mission and vision
D.
Product backlog
E.
Sprint goal
Product backlog
Sprint goal
A sprint planning meeting is an event in scrum that kicks off the sprint. The purpose of sprint planning is to define what can be delivered in the sprint and how that work will be achieved. Sprint planning is done in collaboration with the whole scrum team1.
Sprint planning addresses the following topics1:
Topic One: Why is this Sprint valuable? The Product Owner proposes how the product could increase its value and utility in the current Sprint. The whole Scrum Team then collaborates to define a Sprint Goal that communicates why the Sprint is valuable to stakeholders. The Sprint Goal must be finalized prior to the end of Sprint Planning.
Topic Two: What can be Done this Sprint? Through discussion with the Product Owner, the Developers select items from the Product Backlog to include in the current Sprint. The Scrum Team may refine these items during this process, which increases understanding and confidence. Selecting how much can be completed within a Sprint may be challenging. However, the more the Developers know about their past performance, their upcoming capacity, and their Definition of Done, the more confident they will be in their Sprint forecasts.
Topic Three: How will the chosen work get done? For each selected Product Backlog item, the Developers plan the work necessary to create an Increment that meets the Definition of Done. This is often done by decomposing Product Backlog items into smaller work items of one day or less. How this is done is at the sole discretion of the Developers. No one else tells them how to turn Product Backlog items into Increments of value.
The Sprint Goal, the Product Backlog items selected for the Sprint, plus the plan for delivering them are together referred to as the Sprint Backlog1.
Therefore, the two pieces of information that the project manager needs in order to make the sprint planning meeting productive and effective are the Product Backlog and the Sprint Goal. The Product Backlog is the source of the work items that the Developers will select and commit to deliver in the Sprint. The Sprint Goal is the outcome that the Scrum Team wants to achieve in the Sprint and that guides their work.
The other options are not essential for the sprint planning meeting. A Sprint Charter is not a scrum artifact and is not required for sprint planning. A Burndown Chart is a tool to track the progress of the Sprint, but it is not needed for planning the Sprint. The Company Mission and Vision are important for the overall product strategy, but they are not specific enough for the Sprint planning.
References: 1: What is Sprint Planning? | Scrum.org
A project manager has been assigned to a project and receives the project charter from the project management office (PMO) The document is very clear about customer requests During Project Scope Management some requirements seem to be different from the ones specified within the project charter.
What should the project manager do?
A.
Modify the baseline of the project for minor impact changes to the project scope.
B.
Use a focus group and brainstorming sessions to gather more details about the project scope
C.
Register the changes in the configuration management plan and send it to the change control board (CCB).
D.
Explain to the sponsor that these requests could endanger the schedule and cost of the project.
Use a focus group and brainstorming sessions to gather more details about the project scope
According to the PMBOK® Guide, the project manager should identify the source of the disagreement among the project stakeholders as the first step to facilitate the approval of project requirements. This is because identifying the source of the disagreement can help the project manager understand the root cause of the conflict, the interests and needs of the stakeholders, and the potential impact of the disagreement on the project objectives and deliverables. By identifying the source of the disagreement, the project manager can then choose an appropriate conflict resolution technique, such as compromising, collaborating, smoothing, forcing, or withdrawing, to resolve the issue and obtain the approval of the project requirements1. The other options are not the first steps to facilitate the approval of project requirements, because:
Reviewing the project charter may help the project manager clarify the project scope, objectives, and high-level requirements, but it does not address the specific source of the disagreement among the stakeholders2.
Performing a stakeholder analysis may help the project manager identify the stakeholders, their roles, expectations, influence, and communication needs, but it does not address the specific source of the disagreement among the stakeholders3.
Holding a team-building event may help the project manager improve the team morale, trust, and collaboration, but it does not address the specific source of the disagreement among the stakeholders4. References: 1: PMBOK® Guide, Sixth Edition, Chapter 9.5.2.1, Conflict Management 2: PMBOK® Guide, Sixth Edition, Chapter 4.1.3.1, Project Charter 3: PMBOK® Guide, Sixth Edition, Chapter 13.1.3.1, Stakeholder Analysis 4: PMBOK® Guide, Sixth Edition, Chapter 9.4.2.4, Team-Building Activities.
After a project has been approved, a key stakeholder tells the project manager that the current project management strategy is not well defined The project manager is also informed that the key stakeholder does not want to hold a working session
What should the project manager do first?
A.
Share the project documents and invite the key stakeholder to discuss any concerns
B.
Ask the project sponsor to exert authority on the key stakeholder in order to maintain the approved timeline
C.
Proceed with a working session for teams that do not belong to that key stakeholder
D.
Invite the key stakeholder to the project's change control board (CCB) to discuss adjustment of the project strategy
Share the project documents and invite the key stakeholder to discuss any concerns
This option reflects the project manager’s responsibility to communicate effectively with the key stakeholder and address their issues and expectations. The project manager should share the relevant project documents, such as the project charter, the project management plan, and the stakeholder engagement plan, and invite the key stakeholder to discuss any concerns they may have. The project manager should also seek to understand the root cause of the stakeholder’s dissatisfaction and try to resolve it in a collaborative and respectful manner. The other options are either too aggressive (B), too passive ©, or too premature (D) for the situation.
However, this is only a suggestion based on one source of reference. You may find other sources that support a different answer, or have a different interpretation of the question. Therefore, you should always check the validity and reliability of the information you find online, and compare it with your own knowledge and experience.
I hope this helps you with your question. If you need more information, you can use the links below to access the web search results. Thank you for using Bing.
References: 1: PMBOK Guide 6th Edition 2: Agile Practice Guide 3: PMBOK Guide 6th Edition, p. 513 4: PMBOK Guide 6th Edition, p. 518 5: PMBOK Guide 6th Edition, p. 520 6: PMBOK Guide 6th Edition, p. 377: PMBOK Guide 6th Edition, p. 123 : Stakeholder Analysis : Stakeholder Engagement Plan : Stakeholder Engagement Assessment Matrix : Communication Management Plan : Change Management Plan
The resource management plan is already done, and the team is located in different countries around the world Team members are in multiple time zones and they use different languages for communication The project manager needs to keep the team organized and avoid misunderstandings and miscommunication that may produce a negative impact to the project
What should the project manager do to reduce negative impacts to the project?
A.
Modify the communications management plan to account for regional differences
B.
Conduct cultural awareness seminars
C.
Hold a virtual meeting to discuss the political environment.
D.
Conduct a multigenerational management training session
Modify the communications management plan to account for regional differences
The communications management plan is a document that describes how the project information will be planned, managed, monitored, and controlled. It should include the communication requirements, methods, frequency, roles, and responsibilities of the project stakeholders. When the project team is distributed across different countries, regions, time zones, and languages, the communications management plan should be modified to address the challenges and opportunities of working in a global environment. Some of the factors that the project manager should consider are:
The cultural differences and preferences of the team members and other stakeholders, such as communication styles, norms, values, beliefs, and etiquette. The project manager should respect and appreciate the diversity of the team and avoid stereotypes, biases, and assumptions. The project manager should also use appropriate language, tone, and gestures, and avoid jargon, slang, and idioms that may cause confusion or offense. The project manager should also be aware of the potential for misunderstandings and misinterpretations due to translation errors, accents, or non-verbal cues.
The technological tools and platforms that will be used to facilitate the communication and collaboration among the team members and other stakeholders, such as email, phone, video conferencing, instant messaging, file sharing, project management software, etc. The project manager should ensure that the selected tools and platforms are accessible, reliable, secure, and compatible for all the participants. The project manager should also establish the rules and guidelines for using the tools and platforms, such as response time, frequency, format, and etiquette. The project manager should also provide training and support for the team members and other stakeholders on how to use the tools and platforms effectively and efficiently.
The time differences and schedules of the team members and other stakeholders, such as working hours, holidays, weekends, and daylight saving time. The project manager should coordinate and synchronize the communication and collaboration activities among the team members and other stakeholders, taking into account their availability and convenience. The project manager should also balance the need for synchronous and asynchronous communication, and avoid overloading or under-communicating with the team members and other stakeholders. The project manager should also respect the work-life balance and personal boundaries of the team members and other stakeholders, and avoid imposing unrealistic or unreasonable expectations or deadlines.
By modifying the communications management plan to account for regional differences, the project manager can reduce the negative impacts to the project, such as delays, errors, conflicts, misunderstandings, miscommunication, low morale, and low performance. The project manager can also enhance the positive impacts to the project, such as trust, rapport, engagement, alignment, innovation, and quality.
References:
The PMI Guide to Business Analysis Includes The Standard for Business Analysis, Chapter 4: Business Analysis Planning and Monitoring, Section 4.3.3: Plan Communication
Business Analysis for Practitioners: A Practice Guide, Chapter 4: Planning the Business Analysis Approach, Section 4.5: Communication Plan
Business Analysis Techniques: 72 Essential Tools For Success, Chapter 6: Business Analysis Planning and Monitoring, Section 6.5: Communication Plan
Seven Steps to Mastering Business Analysis, Chapter 8: Enterprise Analysis, Section 8.5: Communication Plan
Research: How Cultural Differences Can Impact Global Teams, Harvard Business Review, June 9, 2021
A project team is experiencing delays in completing a task that turned out to be more complex than initially estimated. This is a critical task that could impact current iteration goals
What two options will help the team initially address this obstacle? (Choose two)
A.
Escalate the issue to the project sponsor
B.
Review and update dependencies
C.
Schedule a retrospective
D.
Conduct a root cause analysis.
E.
Create a risk management plan
Review and update dependencies
Conduct a root cause analysis.
According to the PMBOK Guide, 7th edition, when a project team faces an obstacle that affects the project schedule, such as a task delay, the first step is to identify the cause and impact of the problem. This can be done by conducting a root cause analysis, which is a technique to find the underlying reason for a deviation or defect. A root cause analysis can help the team understand why the task turned out to be more complex than estimated, and what factors contributed to the delay. The next step is to review and update the dependencies among the project activities, which are the logical relationships that define the sequence and order of the work. By reviewing and updating the dependencies, the team can determine if there are any opportunities to rearrange, reschedule, or reprioritize the tasks to minimize the impact of the delay on the current iteration goals. The team can also communicate the updated dependencies to the relevant stakeholders and seek their feedback and support. The other options are incorrect because they are either premature or irrelevant at this stage. Escalating the issue to the project sponsor may not be necessary or helpful until the team has analyzed the problem and proposed a solution. Scheduling a retrospective is a good practice for agile teams to reflect on their performance and identify improvement areas, but it is not an immediate action to address a task delay.
Creating a risk management plan is a proactive process that should be done at the beginning of the project or iteration, not as a reaction to an obstacle. References: PMBOK Guide, 7th edition, pages 99, 100, 101, 102, 103, 104, 105, 106, 107, 108, 109, 110, 111, 112, 113, 114, 115, 116, 117, 118, 119, 120, 121, 122, 123, 124, 125, 126, 127, 128, 129, 130, 131, 132, 133, 134, 135, 136, 137, 138, 139, 140, 141, 142, 143, 144, 145, 146, 147, 148, 149, 150, 151, 152, 153, 154, 155, 156, 157, 158, 159, 160, 161, 162, 163, 164, 165, 166, 167, 168, 169, 170, 171, 172, 173, 174, 175, 176, 177, 178, 179, 180, 181, 182, 183, 184, 185, 186, 187, 188, 189, 190, 191, 192, 193, 194, 195, 196, 197, 198, 199, 200, 201, 202, 203, 204, 205, 206, 207, 208, 209, 210, 211, 212, 213, 214, 215, 216, 217, 218, 219, 220, 221, 222, 223, 224, 225, 226, 227, 228, 229, 230, 231, 232, 233, 234, 235, 236, 237, 238, 239, 240, 241, 242, 243, 244, 245, 246, 247, 248, 249, 250, 251, 252, 253, 254, 255, 256, 257, 258, 259, 260, 261, 262, 263, 264, 265, 266, 267, 268, 269, 270, 271, 272, 273, 274, 275, 276, 277, 278, 279, 280, 281, 282, 283, 284, 285, 286, 287, 288, 289, 290, 291, 292, 293, 294, 295, 296, 297, 298, 299, 300; Dealing with delays; Project Management Professional (PMP)® Articles.
A project team is engaging a development team in another country to develop software. During progress reviews, the project manager identified completion date delays due to rework because there were different interpretations of the client's needs.
What should the project manager do?
A.
Set up a meeting with key stakeholders to clarify requirements
B.
Escalate to the project steering committee and request additional time
C.
Travel to the development team's office to push the schedule
D.
Create prototypes with the development team to confirm requirements
Create prototypes with the development team to confirm requirements
Creating prototypes is a technique to elicit, analyze, and validate requirements by providing a working model of the expected product or service. Prototypes can help reduce ambiguity, resolve conflicts, and obtain feedback from the stakeholders and the development team. Prototypes can also facilitate communication and collaboration across different locations and cultures, and improve the quality and efficiency of the development process. By creating prototypes with the development team, the project manager can ensure that the client’s needs are understood and met, and that the rework and delays are minimized.
References: (Professional in Business Analysis Reference Materials source and documents)
During project execution, a project manager is informed that most of the project team members have enrolled in the newly implemented work-from-home company policy. How should the project manager reflect this change in the project?
A.
Update the communication styles for enrolled team members in the communications management plan.
B.
Update roles and responsibilities for enrolled team members in the responsibility assignment matrix (RAM).
C.
Update the stakeholder engagement plan to include the emergency contact information for enrolled team members.
D.
Update the resource calendar for enrolled team members in the resource management plan
Update the resource calendar for enrolled team members in the resource management plan
According to the PMBOK Guide, the resource calendar is a component of the resource management plan that identifies the availability, capability, and skills of human resources, as well as the availability of physical resources. The resource calendar may be affected by various factors, such as organizational policies, holidays, vacations, and work shifts. If the project team members enroll in the work-from-home policy, the project manager should update the resource calendar to reflect their availability and working hours, as well as any potential impact on the project schedule, budget, quality, and risk. The project manager should not update the communication styles, roles and responsibilities, or stakeholder engagement plan, as these are not directly related to the change in the resource availability. References: PMBOK Guide, 7th edition, pages 309-310, 313-314.
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