PL-600 Exam Questions

Topic 2: Relecloud

Case study
This is a case study. Case studies are not timed separately. You can use as much
exam time as you would like to complete each case. However, there may be additional
case studies and sections on this exam. You must manage your time to ensure that you
are able to complete all questions included on this exam in the time provided.
To answer the questions included in a case study, you will need to reference information
that is provided in the case study. Case studies might contain exhibits and other resources
that provide more information about the scenario that is described in the case study. Each
question is independent of the other questions in this case study.
At the end of this case study, a review screen will appear. This screen allows you to review
your answers and to make changes before you move to the next section of the exam. After
you begin a new section, you cannot return to this section.
To start the case study
To display the first question in this case study, click the Next button. Use the buttons in the
left pane to explore the content of the case study before you answer the questions. Clicking
these buttons displays information such as business requirements, existing environment,
and problem statements. If the case study has an All Information tab, note that the
information displayed is identical to the information displayed on the subsequent tabs.
When you are ready to answer a question, click the Question button to return to the
question.
Background
Relecloud provides regional air service in North America. The company uses a variety of
systems, apps, and services to manage the business. You are hired to design a new
solution to manage passenger information, reservations, and maintenance.
Current environment
The company uses Microsoft Office 365.
The company has a custom app for managing and tracking passenger luggage.
The app uses Microsoft Dataverse.
For flights longer than four hours, passengers receive a meal. Customers can
select a meal when they make a reservation and can save the meal choices as a
customer preference.
The company offers two types of meals: standard and vegetarian. Meal types can
be temporarily unavailable. The airline is considering offering other meal types,
such as gluten-free and low-sodium options.
The company uses paper-based reservation checklists to help ensure that all the
steps for a reservation are complete.
The company uses vendors to service aircraft

Environment
Ensure that employees can sign in to all Microsoft apps by using one set of
credentials per employee.
Minimize the use of third-party products and custom development.
Reduce customer support call volumes by having the system automatically resolve
common issues.
The security rule for agents must contain the privileges in the default Customer
Service Representative security role.
Log issues as cases. The case form must show variable sections based on the
case type. Include a custom entity named Seats and grant agents access to the
entity.
Application use layout should be role specific.
Agents
You must standardize the format used by agents to enter customer phone
numbers.
Agents need a solution to replace paper reservation checklists.
Agents need dashboards to show a current count of all reservations on the entity.
Agents need a way to track reservation issues.
Agents need a visual indicator in the interface to determine the reservation step to
provide a seamless customer experience.
Agents need different versions of cancellation policies to send customers. One
version must be controllable within the system.
Agents need to view which pieces of luggage match to each passenger, and then
need to add the total on the passenger record.
IT
IT staff needs a mobile solution to see IT cases at the top of the menu since this is
their primary focus.
IT staff needs a system that is easy to navigate to active cases.
IT specialists want to design Power BI reports. They need to understand the
underlying table relationships of the system.
IT specialists need a solution that is visual rather than text-based so they can
quickly complete their tasks.
Management
Management requires paginated reports for stakeholders.
Management wants to provide frequent flyers with better service when the flyers
call.
Managers need to see all customer dashboards at the top of their menu on their
mobile device.
Maintenance
Maintenance supervisors must not have access to Dynamics 365 Customer
Service. The supervisors must be able to communicate with the contracts team
about contracts.
Aircraft maintenance vendors must have only view and upload privileges to their invoices and receipts.
Contracts with maintenance companies must be stored in Dynamics 365 Customer Service.

You need to recommend a solution for agents when working with customers to make
reservations.
What should you recommend?

task flows

Business Process Flows

workflows

Power Automate

You need to create an Agent security role.
Which three actions should you recommend? Each correct answer presents part of the
solution.
NOTE: Each correct selection is worth one point.

Add security to the seat entity and assign users to the Agents role

Add security to the Core Records and assign users to the Customer Service
Representative role.

Copy the Microsoft Dataverse Basic User role.

Rename the Customer Service Representative role to Agents

Copy the Customer Service Representative role.

Name the new role Agents.

You need to recommend a feature that erases agent workloads and resolves reported
issues.
What should you recommend?

Dynamics 365 Customer Service default functionality

Microsoft AppSource

Microsoft Store

You need to recommend solutions to meet the inspection requirements.
What should you recommend? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.

You need to recommend the appropriate components to meet the inspection requirements.
What should you recommend? To answer, select the appropriate options in the answer
area.
NOTE: Each correct selection is worth one point.

You need to recommend solutions to meet the integration requirements.
What should you recommend? To answer, select the appropriate options in the answer
area.
NOTE: Each correct selection is worth one point.

You need to resolve the issue reported during testing.
What should you do?

Create an image data type within the Inspection Order table.

Create a relationship within the Inspection Order table to the originating inspection
order

Create a Quick View form for the inspection order.

You need to recommend a method for transferring machine information to Dynamics 365
Field Service.
What should you recommend?

Microsoft Dataverse connector

Dual-write

Lifecycle Services

You need to design the quality inspection order data model.
What should you recommend? To answer, select the appropriate options in the answer
area.
NOTE: Each correct selection is worth one point.

You need to recommend a solution for creating the initial inspection checklists.
What should you recommend?

Power Apps Maker portal

Dataverse for Teams

Power Apps Studio

Data Migration utility

Page 3 out of 20 Pages

Create Account to Study All Questions!

PL-600 Exam Questions

Last Updated Exam : 15-Apr-2025