You are a Dynamics 365 for Customer Service developer.
You must trigger a mobile notification whenever a specific hashtag is posted from Twitter.
The notification will send email to the company’s social media teams distribution list.
You need to create a connection to the Twitter service and build a solution.
Which four actions should you perform in sequence? To answer, move the appropriate
actions from the list of actions to the answer area and arrange them in the correct order.

You are designing a Power Virtual Agents chatbot.
You observe that the environment you plan to use does not appear as an option in the
Power Virtual Agents user interface.
You need to ensure that you can create the chatbot in the environment that you want to
use. What should you do?

A.

Create an environment in a supported region.

B.

Convert the environment to a sandbox environment.

C.

Change the region for the environment.

You are a Dynamics 365 administrator for a veterinarian clinic.
On the client appointment form, there is a dropdown field for clients to select their type of
pet If a client selects the option Other, the veterinarian wants a text field to appear so that
additional details can be added.
You need to create a dynamically visible field.
What should you configure?

A.

filed visibility on the form

B.

business process flow

C.

workflow

D.

business rule

You manage the Dynamics 365 environment for a company.
You need to ensure that there are no leads for a customer before you create a new
opportunity for the customer.
How can you use duplicate detection rules to achieve this goal? To answer, select the
appropriate options in the answer area.
NOTE: Each correct selection is worth one point.

You need to design the FAQ solution to handle unknown responses.
Which component should you use? To answer, select the appropriate options in the answer
area. NOTE: Each correct selection is worth one point

The business team provides the following list of features that they would like you to
implement:
• Group by or sort columns in the current view.
• Configure a business rule to show an error message.
• Edit values in calculated fields.
• Edit the Address composite field.
• Use the editable grid on mobile phones.
Which actions can you perform? To answer, select the appropriate options in the answer
area.
NOTE: Each correct selection is worth one point

You have a canvas app that allows users to view, select and purchase products. The app
uses a Gallery control to display products and checkboxes that allow users to select
products.
When users select items from the product catalog, they move to a different screen to
complete a purchase.
Users must be able to clear all product selections when they click the button.
You need to configure the button.
What should you do?

A.

Use the Reset (Control) formula and pass the gallery control as a parameter to the
Reset formula.

B.

B. Use the Reload(control) formula and pass the gallery control as parameter to the Reload
formula.

C.

Use the ForAall( ) function to iterate through each item of the Gallery and clear user
selections.

D.

Set the OnCheck value to populate a collection and the OnUncheck value to remove the
item from the collection. Clear the collection when the user selects the button.

You are creating a Power Virtual Agents chatbot that uses multiple topics.
Each user interaction can reference more than one topic.
You need to be able to capture a value in an initial topic and use it in subsequent topics.
Which type of variable should you create?

A.

Bot

B.

Topic

C.

Context

On a Contact record, a user creates a Note record that contains the word running.
One week later, the user reports that they cannot find the Contact record associated with
the Note record.
You need to find the Note record.
Solution: Use Categorized Search to search for the word run.
Does the solution meet the goal?

A.

Yes

B.

No

You manage the Dynamics 365 Customer Service environment for an organization.
Microsoft SharePoint will not be deployed in the environment for a year.
You need to integrate Microsoft Office 365 solutions with the Dynamics 365 instance to
help the sales team with internal collaboration efforts.
Which three solutions can you currently implement? Each correct answer presents part of
the solution. NOTE: Each correct selection is worth one point.
NOTE: Each correct selection is worth one point.

A.

Microsoft OneDrive for Business

B.

Microsoft Yammer

C.

Microsoft OneNote

D.

Microsoft Skype for Business

E.

Microsoft Exchange Online