Topic 1: City Power and Light Case Study
This is a case study. Case studies are not timed separately. You can use as much exam
time as you would like to complete each case. However, there may be additional case
studies and sections on this exam. You must manage your time to ensure that you are able
to complete all questions included on this exam in the time provided.
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question.
Background
City Power and Light is a publicly traded electric utility company. The company has a
corporate office, four regional field offices, two subsidiary companies that produce solar
energy, and one wind power subsidiary. City Power and Light has 50 percent ownership in
the solar energy company. The company fully owns the wind power company but operates
it separately from other businesses.
City Power and Light currently operates with varying integrated legacy systems and has
difficulty assembling company financials. Migrating these systems and workloads to a
common platform would improve visibility into the business and inform decision making.
The company plans to implement Dynamics 365.
Legacy systems
• The legacy system does not have audit capability of configurable workflow based on
business logic
• The legacy paper-based purchasing system does not allow parent-child relationships for
vendors. Two signatures are required for purchase requisitions.
• Purchase orders are entered into the system manually based on signed purchase
requisitions printed to PDF and then emailed to the vendor.
• The legacy procurement system does not have a parent-child relationship for master data
management.
Financials
• All financial consolidate up to City Power and Light Holding, LLC.
• The finance department employees are currently able to create as well as pay invoices.
Customers
Sales orders from the website are uploaded into the system manually once a day .
International and domestic customers currently post to the same receivable account. At the
end of the month, these have to be separated into domestic and international receivable
accounts.
Other information
• There are multiple active acquisitions expected during trie implementation timeline.
• The item master data for solar panel configurations has multiple variables and variants.
As a complex.
General
• Flexible implementation approach to support frequently changing business needs and
requirements.
• A phased roll-out is needed due to the complexity of the business.
• Any offsite Travel meals submitted on an expense report without corresponding flight and
hotel expenses need to be reviewed.
• Ten percent of vendor invoices should be reviewed to ensure they meet company policy.
• Testing of business processes needs to be automated.
• Customer surveys must be sent out after email customer service interactions. Surveys
must contain a rating system and a way for customers to add comments.
• Employees require one central tool for internal communication, phone calls, and file
sharing.
• Sales representatives need an enterprise quoting tool for solar panel customers.
Technical
• A cloud-based financial and operational system, accessible on mobile devices.
• The ability to keep a legacy meter reading application with the ability to use the data in
aggregated operating reports.
• Business processes should be tested with different variables for the same process as part
of the testing plan.
Functional
• Establish and document business processes to assist with on-boarding new employees
more efficiently.
• Parent-child relationships need to be established for vendors with regional offices.
Purchasing locations vary from invoicing locations.
• The ability to create automated wire payments.
Requisitions
• All purchase requisitions over $50 need to be approved by a manager.
• All purchase requisitions over $1,000 require senior manager approval.
• Multiple purchase requisitions to the same vendor should be combined.
Sales
The item master data for solar panel configurations have multiple variables and variants.
This leads to complex quoting and sales orders.
Sales representatives must be able to create automated wire payments.
Issues
• A limited number of users are available for testing.
• User1 reports that the date fields are not saving during formula entry with saved variables
functionality in the RSAT tool.
• The purchasing department is seeing duplicate vendor records during data conversion.
• Audit notes from the prior year indicate improvement is needed in roles and
responsibilities related to financial management and security roles.
• User2 reports that parts ordered on P0123 were never received and the vendor has said
they never received the PO.
• User3 provides feedback that important steps during journal entry are being forgotten and
new users need hands-on guidance.
• Service technicians report that they do not always have the appropriate tools or parts with
them requiring multiple service calls.
You need to manage the roles and responsibilities tor security and financial management to address concerns found in the prior year's audit. What should you do?
A.
Use security roles with segregation of duties.
B.
Implement a security group for all users in finance department.
C.
Use security roles with audit workbench.
D.
Grant multiple security roles per user.
Use security roles with segregation of duties.
You need to recommend solutions to streamline the business processes.
Which tool should you recommend for each requirement? To answer, select the
appropriate options in the answer area. NOTE: Each correct selection is worth one point
You need to determine which system functionality meets the business requirement.
What should you recommend? To answer, drag the appropriate functionalities to the
correct requirements. Each functionality may be used once, more than once, or not at all.
You may need to drag the split bar between panes or scroll to view content
NOTE: Each correct selection is worth one point.
You need to recommend a purchasing process based on the requirements.
Which three system capabilities should you recommend? Each correct answer presents part of the solution.
NOTE: Each correct selection is worth one point.
A.
procurement categories
B.
signing limits
C.
workflow
D.
purchasing policies
E.
security roles
workflow
purchasing policies
security roles
Reference:
https://docs.microsoft.com/en-us/dynamics365/supply-chain/procurement/purchase-policies
You need to recommend a toolset to assist with User3 s feedback about the issues with journal entry and new user training. What should you recommend?
A.
RSAT tool with LCS
B.
Task Recorder with RSAT
C.
Task Recorder with BPM library
D.
RSAT tool with Asset library
Task Recorder with RSAT
You need to recommend a solution for the business process testing plan. What should you recommend?
A.
LCS Business process library
B.
SysTest framework
C.
Chain test cases
D.
Derived test cases
LCS Business process library
You need to recommend a performance and load testing strategy for the requirement. What should you recommend? To answer, select the appropriate options in the answer area. NOTE: Each correct selection is worth one point.
You need to recommend a solution tor tracking business process test steps. What should you recommend?
A.
Microsoft Azure DevOps
B.
Data Migration Framework
C.
Selenium Automation Framework
D.
Microsoft SharePoint
Microsoft Azure DevOps
You need to recommend the appropriate number of production instances and the hosting location. What should you recommend?
A.
One production instance in China.
B.
Two on-premises production instances hosted in both China and the United States.
C.
One on-premises production instance hosted in United States and one cloud production instance hosted in China.
D.
Two production instances hosted in China and the United States.
E.
One production instance hosted in the United States.
One on-premises production instance hosted in United States and one cloud production instance hosted in China.
You need to recommend a solution to manage the wine bottle label requirements for the private brand. What should you recommend?
A.
Use an add-on solution for barcode and label report printing.
B.
Create notes on the item and print for the customers.
C.
Implement Advanced Warehouse label printing.
D.
Recommend Dynamics 365 Retail.
Use an add-on solution for barcode and label report printing.