You should always listen attentively to your customer and never ask them to further explain
what they mean

A.

True

B.

False

Quality department or officer / regulatory affairs office or officer is a prerequisite for
eligibility under leadership criteria.

A.

True

B.

False

Sheela is told to prepare a report on the most commonly occurring product defects. She
reviews the software defect reports, which categorize the defects as coding errors,
requirements errors, documentation errors, etc. The best tool to report this information is:

A.

 A cause and effect diagram

B.

A scatter plot

C.

 A histogram

D.

 A Pareto diagram

Many types of errors can be identified and fixed far more economically by design and code
inspections than by testing

A.

True

B.

False

The more common benefits associated with a service-level agreement are:

A.

Establish two-way accountability

B.

Make complaining easy

C.

Provide the basis for an IS budget

D.

When Testing is over it becomes QA

Greater emphasis on statistical process control can lead to dramatic improvements in the
cost and quality of manufactured products

A.

True

B.

False

With the optimizing process, the organization has the means to identify the weakest
elements of the process and to fix them.

A.

True

B.

False

Inspections may or may not involve the author of the work product.

A.

True

B.

False

In the IT workbench, quality, and performance of the work are the responsibility of the QA
department.

A.

True

B.

False

During a proposal presentation you should

A.

Sell your enthusiasm to do the project effectively, efficiently, and economically

B.

Emphasize that your project team is well equipped to implement the solution

C.

Sell the corporate experience of your project staff and yourself

D.

Emphasize that you have the best solution to the customer's problems

E.

All the above