Which of the following actions typically would be considered part of a reverse logistics
strategy?

A.

Offering a discount on new purchases when used products are returned

B.

Reducing the amount of packaging material used in shipping

C.

Manufacturing products in batches consistent with full-truckload shipments

D.

Batching returns of defective components to the suppliers

Which of the following actions typically would be the first step in implementing the
philosophy of customer relationship management?

A.

Creating a customer-centric organization

B.

Developing a map of the customer segments

C.

Documenting the objectives for implementation

D.

Selecting an information technology solution

Which of the following consequences is a result of shipping directly from the point of
manufacture to the customer rather than through a distribution network?

A.

Delivery lead times are consistent.

B.

Risk pooling benefits are negated.

C.

Distribution overhead is increased.

D.

Order-fill rate is decreased.

Which of the following forecasting methods relies on the opinions of a panel of experts?

A.

Delphi technique

B.

Survey method

C.

Causal method

D.

Time series analysis

A company's supply chain depends heavily on sourcing from international suppliers.
Conditions increasingly threaten supply continuity. Which of the following actions is most
appropriate?

A.

Source from domestic suppliers.

B.

Conduct a risk assessment.

C.

Carry additional safety stock.

D.

Spread logistics across multiple carriers.

Which of the following actions is in accordance with the Ten Principles in the United
Nations (UN) Global Compact?

A.

Preventing a group of employees from forming a collective bargaining (union) group

B.

Paying different wages in different parts of the world for a given job classification

C.

Requiring an individual to pay a fee for consideration in hiring or promotion decisions

D.

Withholding certain employment opportunities from specific groups of people

A company wants to implement a system for managing environmental compliance with
legislative and regulatory requirements. Which of the following sustainability tools is most
appropriate?

A.

ISO 14000

B.

Global Reporting Initiative (GRI)

C.

ISO 26000

D.

UN Global Compact

The transportation manager at a consumer goods manufacturer has decided to begin
shipping full truckload rather than less-than-truckload quantities. Which of the following
outcomes is likely following implementation of this decision?

A.

Inventory levels at the manufacturer will decrease.

B.

Lead times as seen by the customer will increase.

C.

Production efficiencies at the manufacturer will increase.

D.

Transportation costs as seen by the customer will increase

A company that has consistently achieved a high level of on-time delivery performance has
decided to reduce its inventory level significantly. Which of the following outcomes is the
most likely effect of that decision on the company's on time delivery performance?

A.

There will be no effect.

B.

It will decline and then stabilize at a lower level.

C.

It will improve and then stabilize at a higher level.

D.

It will decline until sales erode

The strategy to implement supplier relationship management has been developed. The
most appropriate next step is to:

A.

develop criteria for prospective partners.

B.

develop policies for alliances.

C.

select initial partners.

D.

conduct a pilot implementation.