Reverse supply chain activity typically peaks nearest the beginning of which of the
following stages of the product life cycle?

A.

Introduction

B.

Growth

C.

Maturity

D.

Decline

Which of the following results can be expected from sharing a common understanding of
demand and consumption patterns among supply chain participants?

A.

Improved transparency of collaboration relationships

B.

Increased performance in balanced scorecard

C.

Reduced inventory levels for key items

D.

Better synchronization of planning and operations

The process of gathering data about what customers need and ensuring that desired
features are included in the design and initial planning phase of a new product or service is
known as:

A.

a quick response program.

B.

quality function deployment.

C.

total quality management.

D.

early supplier involvement

A company considers outsourcing its information technology support to a low-cost region
on another continent. The company currently has no business presence there. Which of the
following actions is most effective in helping to select a service provider?

A.

Contacting the country's consulate for leads

B.

Contacting the country's local government for recommendations

C.

Visiting several potential providers before making a selection

D.

Finding a trusted local business agent to help in the search

Supply chains delivering products or services are most able to respond quickly to changing
market requirements when:

A.

products have been standardized.

B.

products have a modular design.

C.

production processes have been standardized.

D.

production processes have been simplified

A large wholesaler formerly owned a number of delivery trucks. The wholesaler sold all of
its trucks and now purchases transportation services from fleet operators. This is an
example of which of the following strategies?

A.

Selling and leasing back equipment.

B.

Renting equipment on consignment.

C.

Using a third-party logistics provider.

D.

Using an owner-operator fleet.

Keeping all other factors equal, a company typically will try to maintain higher service levels
for products with:

A.

wider variety.

B.

shorter lead time.

C.

higher profit margins.

D.

lower sales volumes

Which of the following indicators is most appropriate to use as a measure of supply chain
utilization?

A.

Production equipment productivity

B.

Net asset turnover

C.

Value-added productivity per employee

D.

Upside flexibility

The focus of collaborative supply chain management differs from a transactional approach
by its emphasis on the:

A.

transportation of goods to the next link in the chain.

B.

flow of product information up to the next level of the chain.

C.

flow of demand information and cash up the chain.

D.

flow of supply into an organization.

Which of the following attributes typically makes reverse logistics processes more
complicated than outbound logistics processes?

A.

Lead times for shipments are more variable.

B.

Individual packages and cartons are less uniform.

C.

There are more regulations mandated by local governments

D.

There is more competition for scarce transportation lanes.