What information does the System Dictionary contain?

A.

The human-readable labels and language settings

B.

The definition for each table and column

C.

The information on how tables relate to each other

D.

The language dictionary used for spell checking

What would you do, on a list, if you wanted to show the records in groups, based on the
column category? (Choose two.)

A.

On list Context Menu, select Group By > Category

B.

On the Filter Menu, select Group By > Category

C.

Click Group On icon, select Category

D.

On Navigator Filter, type tablename.group.category and press enter

E.

On the Category column title, click Context menu > Group By Category

A Service Catalog may include which of the following components?

A.

Order Guides, Exchange Rates, Calendars

B.

Order Guides, Catalog Items, and Interceptors

C.

Catalog Items, Asset Contracts, Task S

D.

Record Producers, Order Guides, and Catalog Items

What is generated from the Service Catalog once a user places an order for an item or
service?

A.

A change request

B.

An Order Guide

C.

A request

D.

An SLA 

When importing spreadsheet data into ServiceNow, in which step does the data get written
to the receiving table?

A.

Run Transform

B.

Run Import

C.

Import Dataset

D.

Execute Transform

E.

Schedule Transform

What are the steps to retrieve an Update Set?

A.

Verify Update Set is Complete, Retrieve, Preview, Apply

B.

Verify Update Set is Complete, Test Connection, Apply

C.

Verify Update Set is Complete, Test Connection, Commit

D.

Verify Update Set is Complete, Retrieve, Preview, Commit

Which of the following statements is true when a new table is created by extending another
table?

A.

The new table archives the parent table and assumed its roles in the database

B.

The new table inherits all of the Business Rules, Client Scripts, and UI Policies of the parent table, but none of the existing fields

C.

The new table inherits all of the fields of the parent table and can also contain new fields unique to itself

D.

The new table inherits all of the fields, but does not inherit Access Control rules, Client Scripts, and UI Policies of the parent table 

Which of the following statements describes how data is organized in a table?

A.

A column is a field in the database and a record is one user

B.

A column is one field and a record is one row

C.

A column is one field and a record is one column

D.

A column contains data from one user and a record is one set of fields

What is the path an Administrator could take to view the fulfillment stage task list for an
order placed by a user?

A.

RITM (Number)>REQ (Number)>PROCUREMENT (Number)

B.

REQ (Number)>RITM (Number)>PROCUREMENT (Number)

C.

REQ (Number)>RITM (Number)>TASK (Number)

D.

FULFILLMENT (Number)>RITM (Number)>TASK (Number)

Which tool is used for creating dependencies between configuration items in the CMDB?

A.

CI Relationship Editor

B.

CMDB Builder

C.

CI Service Manager

D.

Cl Class Manager