Which of the following are not included in an Update Set, by default? (Choose four.)

A.

Homepages

B.

Data

C.

Published Workflows

D.

Business Rules

E.

Schedules

F.

Database changes

G.

Related Lists

H.

Report Definitions

I.

Scheduled Jobs

J.

Client Scripts

K.

Views 

Which one of the following statements describes the purpose of a Service Catalog
workflow?

A.

A Service Catalog workflow generates three basic components: item variable types,
tasks, and approvals 

B.

Although a Service Catalog workflow cannot send notifications, the workflow drives
complex fulfillment processes

C.

A Service Catalog workflow is used to drive complex fulfillment processes and sends notifications to defined users or groups

D.

A Service Catalog workflow generates three basic components: item variable types,
tasks, and notifications 

Which icon would you double click, to expand and collapse the list of all Applications and
Modules?

A.

Star

B.

Clock

C.

Application

D.

Funnel

What are the main components of the Form Design interface? (Choose three.)

A.

Field Layout

B.

Page Header

C.

Field Navigator

D.

Field Picker

E.

Form Layout

An IT manager is responsible for the Network and Hardware assignment groups, each
group contains 5 team members. These team members are working on many tasks, but the
manager cannot see any tasks on the Service Desk > My Groups Work list. What could
explain this?

A.

The Service Desk > My Groups Work list shows active work tasks that are not yet assigned.

B.

The manager does not have the itil role.

C.

The manager is not a member of the Service Desk group.

D.

The manager is not a member of the Network and Hardware groups.

E.

The Assignment Group manager field is empty.

How are Workflows moved between instances?

A.

Workflows are moved using Update Sets

B.

Workflows are moved using Transform Maps

C.

Workflows are moved using Application Sets

D.

Workflows cannot be moved between instances

What are three security modules often used by the System Administrator? (Choose three.) 

A.

System Properties > Security
 

B.

Utilities > Migrate Security

C.

System Security > Security

D.

Self-Service > My Access

E.

System Security > Access Control (ACL)

F.

Password Management > Security Questions

G.

System Security > High Security Settings

You are showing your customer a new form that you have created for their new application.
They would like to add a field to the form. Where could you do that? (Choose two.)

A.

Select Fields and Columns module

B.

Right click on form header, select Configure > Form Layout

C.

Click on context menu, select Configure > Form Designer

D.

Select Field Class Manager module

What are advantages of using Flow Designer? (Choose three.)

A.

Supports advanced developers

B.

Enables complicated scripting

C.

Reduces technical debt

D.

Less manual scripting

E.

Smooth integration with 3rd party systems 

How do you make a list filter available to everyone?

A.

Make active, set visibility, and save

B.

Assign a name, set visibility, and save

C.

Assign a group, set visibility, and save

D.

Make active, assign a name, and save