Reports can be created from which different places in the platform? (Choose two.)

A.

List column heading

B.

Metrics module

C.

Statistics module

D.

View / Run module

Which module would you use to create a new automation of business logic such as
approvals, tasks, and notifications?

A.

Process Automation > Flow Designer

B.

Process Automation > Flow Administration

C.

Process Automation > Workflow Editor

D.

Process Automation > Process Flow

E.

Process Automation > Active Flows

Which tool is used to have conversations with logged-in users in real-time?

A.

Connect Chat

B.

Now Messenger

C.

User Presence

D.

Comments

ServiceNow contains a resource which provides the following:
A standard and shared set of service related definitions across ServiceNow products and
platform that will enable and support true service level reporting.
A CMDB framework across our products and platform that will enable and support multiple
configuration strategies.
What resource do these statements describe?

A.

Common Services Data Model (CSDM)

B.

Information Technology Service Management (ITSM)

C.

Configuration Management Database (CMDB)

D.

Information Technology Infrastructure Library (ITIL) 

Which ServiceNow resource is a framework that ensures the data your ServiceNow
application requires maps correctly to the appropriate CMDB tables?

A.

Common Service Data Model (CSDM)

B.

Service Mapping Utility (SMU)

C.

Service Schema Map (SSM)

D.

CMDB Class Manager (CMDBCM)

E.

CI Class Manager (CICM) 

What is the purpose of the Event Registry?

A.

The Event Registry lists all Events that have successfully completed within a 24-hour period

B.

The Event Registry is a list of all Events that originate through an integration

C.

The Event Registry is a module that provides Event definitions

D.

The Event Registry is a list of all Events that have successfully completed after being Invoked by a script 

Which of the following protects applications by identifying and restricting access to
available files and data?

A.

Application Configuration

B.

Verbose Log

C.

Access Control Rules

D.

Application Scope 

As it relates to ServiceNow reporting, which of the following statements describes what a metric can do?

A.

A metric is a report gauge used on homepages to display real-time data

B.

A metric is a time measurement used to report the effectiveness of workflows and SLAs

C.

A metric is used to measure and evaluate the effectiveness of IT service management processes

D.

A metric is a comparative measurement used to report the effectiveness of workflows and SLAs. 

Which one of the following modules can be used to view field settings for a table?

A.

Tables & Columns

B.

Access Control

C.

Columns and Fields 

D.

Tables and Fields 

What is the purpose of flagging an article in a knowledge base?

A.

To mark an article to read later.
 

B.

Allow a user to submit feedback about an article

C.

Reporting an error