The Information Technology Infrastructure Library (ITIL) is a set of concepts and policies
for managing information technology (IT) infrastructure, development, and operations. Drag
and drop the ITIL processes that focus on service operation, i.e. operational processes in
Service Support, in the correct places.

Lisa is the project manager of the SQL project for her company. She has completed the
risk response planning with her project team and is now ready to update the risk register to
reflect the risk response. Which of the following statements best describes the level of
detail Lisa should include with the risk responses she has created?

A.

The level of detail is set by historical information.

B.

The level of detail should correspond with the priority ranking.

C.

The level of detail is set of project risk governance.

D.

The level of detail must define exactly the risk response for each identified risk.

Fill in the blank with the appropriate word. An ___________ is a resource, process,
product, computing infrastructure, and so forth that an organization has determined must
be protected.

Fill in the blank with an appropriate phrase.
_________models address specifications, requirements, design, verification and validation,
and maintenance activities.

Which of the following domains of COBIT covers areas such as the execution of the
applications within the IT system and its results as well as the support processes that
enable the effective and efficient execution of these IT systems?

A.

Deliver and Support

B.

Acquire and Implement

C.

Monitor and Evaluate

D.

Plan and Organize

Which of the following processes ensures that all vital assets and resources of the
organization are safeguarded?

A.

Defining Resource Requirements process

B.

Cost estimating process

C.

Vendor contract administration process

D.

Risk management process

You are the project manager of the NHQ project for your company. You are working with
your project team to complete a risk audit. A recent issue that your project team responded
to, and management approved, was to increase the project schedule because there was
risk surrounding the installation time of a new material. Your logic was that with the
expanded schedule there would be time to complete the installation without affecting
downstream project activities. What type of risk response is being audited in this scenario?

A.

Avoidance

B.

Mitigation

C.

Parkinson's Law

D.

Lag Time

You are the project manager of a large construction project. You are evaluating the
strengths, weaknesses, opportunities, and threats involved in a project. In which of the
following processes are you on?

A.

Define Scope

B.

Identify Risks

C.

Plan Risk Responses

D.

Plan Risk Management

You work as a project manager for BlueWell Inc. There has been a delay in your project
work that is adversely affecting the project schedule. You decided, with your stakeholders'
approval, to fast track the project work to get the project done faster. When you fast track
the project which of the following are likely to increase?

A.

Costs

B.

Risks

C.

Human resource needs

D.

Quality control concerns

Mary is the business analyst for your organization. She asks you what the purpose of the
assess capability gaps task is. Which of the following is the best response to give Mary?

A.

It identifies the causal factors that are contributing to an effect the solution will solve.

B.

It identifies new capabilities required by the organization to meet the business need.

C.

It describes the ends that the organization wants to improve.

D.

It identifies the skill gaps in the existing resources.