Amy is the project manager for her company. In her current project the organization has a
very low tolerance for risk events that will affect the project schedule. Management has
asked Amy to consider the affect of all the risks on the project schedule. What approach
can Amy take to create a bias against risks that will affect the schedule of the project?

A.

She can filter all risks based on their affect on schedule versus other project objectives.

B.

She can have the project team pad their time estimates to alleviate delays in the project
schedule

C.

She can shift risk-laden activities that affect the project schedule from the critical path as
much a possible.

D.

She can create an overall project rating scheme to reflect the bias towards risks that
affect the project schedule.

Which types of project tends to have more well-understood risks?

A.

First-of-its kind technology projects

B.

State-of-art technology projects

C.

Recurrent projects

D.

Operational work projects

Robert is the business analyst for his organization and he's working with several
stakeholders to identify the business need for an opportunity. Robert needs to identify the
stakeholder that will be responsible for authorizing the actions needed in order to meet the
identified business need. Which stakeholder does Robert need to identify?

A.

Regulator

B.

Implementation Subject Matter Expert

C.

Sponsor

D.

Customer

Which of the following processes is responsible for low risk, frequently occurring low cost changes?

A.

Incident Management

B.

IT Facilities Management

C.

Release Management

D.

Request Fulfillment

Which of the following types of IT organizational structures states that all IT resources are
centralized under a single reporting structure with centralized resource allocation (staffing),
and the organizational structure is built around the resource pools?

A.

Federated

B.

Centralized

C.

Project-based

D.

Decentralized

Which conduct stakeholder analysis technique is useful for identifying shared
characteristics of a stakeholder group?

A.

Brainstorming

B.

Scope modeling

C.

Interviews

D.

Surveys

The entry points to Service Strategy are referred to as "the Four Ps". They identify the different forms a service strategy may take. Which of the following is a correct list of the
'Four Ps'?

A.

People, Products, Partners, and Profit

B.

People, Potential, Products, and Performance

C.

Potential, Preparation, Performance, and Profit

D.

Perspective, Position, Plan, and Pattern

Which of the following responsibilities are performed by the core team of IT governance?
Each correct answer represents a complete solution. Choose all that apply.

A.

Provide service feedback to providers.

B.

Undertake core tasks.

C.

Define plan and deliverables.

D.

Report on process.

Which of the following elements of planning gap measures the gap between the total
potential for the market and the actual current usage by all the consumers in the market?

A.

Project gap

B.

Competitive gap

C.

Usage gap

D.

Product gap

Wendy is the project manager of the FBL project for your company. She has identified several risks within her project and has created a risk contingency reserve of $45,000 total.
Her project is nearly complete and many of the risks have not happened in the project.
What should Wendy do with the funds in the contingency reserve?

A.

The funds for the risks that have passed and have not happened are transferred to the
project budget.

B.

The funds remain in the contingency reserve until all of the risks have passed.

C.

The funds remain in the contingency reserve until the project is closed.

D.

The funds for the risks that have passed and have not happened are released.