Through whom do project managers accomplish work?

A.

Consultants and stakeholders

B.

Stakeholders and functional managers

C.

Project team members and consultants

D.

Project team members and stakeholders

Which quality tool may prove useful in understanding and estimating the cost of quality in a
process?

A.

Checksheets

B.

Histograms

C.

Flowcharts

D.

Control charts

The following is a network diagram for a project

The total float for the project is how many days?

A.

5

B.

9

C.

12

D.

14

Retreating from an actual or potential conflict or postponing the issue to be better prepared or to
be resolved by others describes which of the five general techniques for managing conflict?

A.

 Smooth/accommodate

B.

Withdraw/avoid

C.

Compromise/reconcile

D.

Force/direct

Specification of both the deliverables and the processes is the focus of:

A.

Change control

B.

Configuration control

C.

Project monitoring and control

D.

Issue control

Which output of Project Cost Management consists of quantitative assessments of the probable
costs required to complete project work?

A.

Activity cost estimates

B.

Earned value management

C.

Cost management plan

D.

Cost baseline

While processes in the Planning Process Group seek to collect feedback and define project
documents to guide project work, organizational procedures dictate when the project planning:

A.

 ends.

B.

begins.

C.

delays.

D.

deviates.

A stakeholder expresses a need not known to the project manager. The project manager most
likely missed a step in which stakeholder management process?

A.

Plan Stakeholder Management

B.

Identify Stakeholders

C.

Manage Stakeholder Engagement

D.

 Control Stakeholder Engagement

Skills necessary for project management such as motivating to provide encouragement; listening
actively; persuading a team to perform an action; and summarizing, recapping, and identifying
next steps are known as:

A.

organizational skills

B.

technical skills

C.

communication skills

D.

hard skills

Which tools or techniques are used during the Close Project or Phase process?

A.

Reserve analysis and expert judgment

B.

Facilitation techniques and meetings

C.

Expert judgment and analytical techniques

D.

Performance reviews and meetings