Which Control Quality tool is also known as an arrow diagram?

A.

Matrix diagram

B.

Affinity diagram

C.

Tree diagram

D.

Activity network diagram

A project manager builds consensus and overcomes obstacles by employing which
communication technique?

A.

Listening

B.

Facilitation

C.

Meeting management

D.

Presentation

When does the project team determine which dependencies are discretionary?

A.

 Before the Define Activities process

B.

During the Define Activities process

C.

Before the Sequence Activities process

D.

 During the Sequence Activities process

Typical outcomes of a project include:

A.

Products, services, and improvements.

B.

Products, programs, and services.

C.

Improvements, portfolios, and services.

D.

Improvements, processes, and products.

Which grid shows which resources are tied to work packages?

A.

Work breakdown structure (WBS)

B.

Responsibility assignment matrix (RAM)

C.

Project assignment chart

D.

Personnel assignment matrix

The iterative process of increasing the level of detail in a project management plan as greater
amounts of information become available is known as:

A.

Continuous improvement.

B.

Predictive planning.

C.

Progressive elaboration.

D.

Quality assurance.

An effective technique for resolving conflict that incorporates multiple viewpoints from differing
perspectives to achieve consensus and commitment is:

A.

smooth/accommodate.

B.

force/direct,

C.

collaborate/problem solve,

D.

compromise/reconcile.

A temporary endeavor that creates a unique product or service is called a:

A.

Project

B.

Plan

C.

Program

D.

Portfolio

Status of deliverables, implementation status for change requests, and forecasted estimates to
complete are examples of:

A.

Earned value management.

B.

Enterprise environmental factors.

C.

Organizational process assets.

D.

 Work performance information

Which item is an output of Plan Quality Management and an input to Perform Quality Assurance?

A.

Organizational process updates

B.

 Quality metrics

C.

Change requests

D.

Quality control measurements